SSG Inside Sales Manager – NA Services Sales
The SSG Inside Sales Manager will lead an Inside Sales team supporting Lenovo’s Services & Solutions Group (SSG), with a strong focus on services attach, renewals, expansion, and lifecycle solutions across North American accounts. This leader will be responsible for driving predictable services revenue, strengthening pipeline health, and developing a team of inside sellers who partner closely with field account teams and services specialists.
This role is ideal for a manager who understands services-led selling, recurring revenue motions, and how inside sales teams complement field coverage to maximize account value.
This role will be in our Morrisville, NC office and follow our 3-2 hybrid policy.
Key Responsibilities
Team Leadership & Coaching
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Lead, coach, and develop a team of SSG Inside Sales Representatives supporting services sales across commercial, enterprise, and global accounts
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Set clear expectations around pipeline creation, renewals execution, attach rates, and
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upsell/cross-sell performance
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Conduct regular 1:1s, pipeline reviews, deal coaching, and performance assessments
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Support hiring, onboarding, and ramp for new inside sellers within the SSG model
Services Revenue & Sales Execution
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Drive services pipeline, bookings, renewals, and expansion revenue aligned to SSG growth priorities
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Ensure disciplined execution across renewals, services attach, and proactive account outreach
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Reinforce a consultative, outcome-based selling approach focused on customer value and long-term retention
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Support complex or strategic deals in partnership with field sellers and services specialists
Field & Cross-Functional Partnership
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Partner closely with field account teams to align on account strategy, opportunity ownership, and coverage models
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Collaborate with Services Specialists, Marketing, Finance, and Operations to support deal structuring and execution
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Act as a key point of escalation for customer or deal-related issues within the inside services motion
Forecasting, Pipeline & Operational Excellence
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Own team forecasting, pipeline hygiene, and reporting cadence
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Monitor KPIs including services attach rate, renewal rate, pipeline coverage, conversion, and quota attainment
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Ensure strong CRM adoption and adherence to Lenovo sales processes, pricing policies, and compliance standards
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Identify gaps and drive continuous improvement across tools, processes, and seller effectiveness
Leadership & Continuous Improvement
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Share insights on customer trends, services adoption, and competitive landscape with SSG leadership
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Contribute to the evolution of inside services sales strategy, plays, and enablement initiatives
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Foster a performance-driven, collaborative, and inclusive team culture aligned with SSG values
Required Qualifications
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Bachelor’s degree or equivalent experience
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6+ years of experience in inside sales, services sales, or B2B technology sales
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2+ years of people management experience
Preferred Qualifications
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Proven success driving services revenue, renewals, or recurring sales motions
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Strong coaching, forecasting, and pipeline management skills
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Experience partnering with field sales teams in a hybrid coverage model
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Experience selling IT services, support, lifecycle services, or subscription-based offerings
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Familiarity with renewals, attach motions, and expansion within installed base accounts
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Strong CRM experience
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Experience managing teams in a hybrid or distributed environment
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Exposure to enterprise or global account support models
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Experience working with Channel Partners/NSPs (a plus)
