We are looking for a responsible, organized, and detail-oriented Customer Service & Order Coordinator to join our team.
The main responsibility of this position is to follow up on customer orders from the time the order is placed until it is completed and delivered. The ideal candidate should have strong communication skills, be able to handle multiple orders at the same time, and provide customers with timely and professional updates.
Key Responsibilities
- Follow up on customer orders from order confirmation through delivery
- Communicate with customers by phone, email, and text message
- Provide customers with updates regarding order status, inventory, shipping, and delivery
- Confirm product details, quantities, pricing, shipping addresses, and delivery information
- Coordinate with the sales team, warehouse team, and shipping companies
- Track shipments and assist with delayed, damaged, missing, or incorrect orders
- Respond to customer questions and resolve order-related issues professionally
- Enter and update customer and order information in the company system
- Maintain accurate records of customer communications and order progress
- Make sure each order is completed accurately and on time
Qualifications
- Previous customer service, order processing, office, or administrative experience is preferred
- Good verbal and written communication skills
- Strong organizational skills and attention to detail
- Comfortable using email, Microsoft Excel, and basic computer systems
- Able to manage multiple orders and priorities
- Responsible, patient, and customer-focused
- Able to work independently and communicate well with team members
- English required; Chinese or Spanish is a plus
Pay: $16.00 - $20.00 per hour
Work Location: In person
