Front Desk Lead
Barenberg Eye Associates
Location: Eliicott City
Job Type: Full-Time
Join Our Team!
Barenberg Eye Associates is seeking a motivated, professional, and patient-focused Front Desk Lead to join our growing practice. We are looking for someone who enjoys leading by example, thrives in a fast-paced medical office, and is passionate about delivering exceptional patient care.
If you are organized, detail-oriented, and enjoy working with both patients and a collaborative team, we'd love to hear from you!
Previous ophthalmology or optical experience is strongly preferred but not required—we are willing to train the right candidate.
Position Summary
The Front Desk Lead serves as the first point of contact for our patients while providing leadership and support to the front desk team. This position is responsible for ensuring smooth daily operations, maintaining excellent customer service, and helping create an efficient and welcoming environment for both patients and staff.
Responsibilities
- Lead and support daily front desk operations.
- Welcome patients with a friendly, professional, and enthusiastic attitude.
- Check patients in and out efficiently while providing exceptional customer service.
- Answer and direct incoming phone calls.
- Schedule appointments accurately according to provider templates.
- Verify and confirm medical, vision, and routine eye exam insurance benefits prior to patient appointments.
- Collect copays, deductibles, balances, and other patient payments.
- Maintain accurate patient demographics and insurance information.
- Assist with medical billing tasks, payment posting, and claim-related inquiries as needed.
- Coordinate with providers, technicians, and optical staff to ensure efficient patient flow.
- Resolve patient concerns professionally and escalate issues when appropriate.
- Maintain a clean, organized, and professional front desk and reception area.
- Assist with scanning, filing, faxing, and other administrative duties.
- Train and mentor front desk staff while promoting teamwork and accountability.
- Ensure HIPAA compliance and maintain patient confidentiality at all times.
- Perform other duties as assigned to support the practice.
QualificationsPreferred
- Previous experience in an ophthalmology, optometry, or optical practice.
- Medical billing and insurance verification experience.
- Experience with Electronic Medical Records (EMR) systems.
- Prior leadership or supervisory experience is a plus.
Required
- Excellent customer service and communication skills.
- Friendly, positive, and compassionate demeanor with patients.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Dependable, punctual, and reliable.
- Team player who enjoys taking on new challenges.
- Professional appearance and attitude.
- Comfortable learning new software and office procedures.
- High school diploma or equivalent.
What We're Looking For
The ideal candidate is someone who:
- Enjoys interacting with patients and helping them have a positive experience.
- Leads by example with professionalism and integrity.
- Is eager to learn and continuously improve.
- Takes initiative and is comfortable solving problems.
- Communicates effectively with patients and coworkers.
- Helps foster a positive, supportive, and collaborative work environment.
- Is committed to providing exceptional patient care every day.
Why Join Barenberg Eye Associates?
At Barenberg Eye Associates, we pride ourselves on providing exceptional eye care while creating a welcoming environment for our patients and employees alike. We believe our team is our greatest asset and are committed to investing in their growth and success.
We offer:
- Competitive pay (based on experience)
- 401K
- Paid time off
- Paid holidays
- Opportunities for professional growth and advancement
- Supportive team environment
- On-the-job training for the right candidate
Apply Today!
If you're ready to lead a dedicated front desk team and make a positive impact on our patients' experience, we'd love to meet you
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
Work Location: In person
