Overview:
- To provide an exceptional guest experience
- Maintain the company image and vision statement
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Participate in ongoing training and encourage the personal development of all associates
Responsibilities:
- Greet guests at the door and escort/direct them to a table
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Set tables according to service standards
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Introduce the guests server as they sit down
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Communicate with the kitchen regarding guests counts and length of wait for tables
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Always smile and greet guests with a warm welcome
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Check in with guests to ensure satisfaction with each food course and/or beverages
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Maintain cleanliness of work areas and hostess stand throughout the day
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Make silver ware roll ups throughout the shift
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Ensure uniform and personal appearance are clean and professional
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Welcome and acknowledge all guests according to company standards
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Run food and bus tables when you find extra time
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Anticipate and address guests` service needs
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Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness
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Thank guests with genuine appreciation
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Perform other reasonable job duties as requested by Supervisors
Additional Duties & Responsibilities:
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Adhere to departmental policies and procedures
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Effectively communicate with peers, management, line and front of the house employees
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Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter
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Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
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Be courteous to all guests and coworkers
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Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Qualifications:
- Energetic, enthusiastic and motivational individual
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Must be able to speak, comprehend, and read English
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Must have strong communication skills
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Ability to implement and uphold service standards
- Ability to interact with all associates and guests of the resort
- Ability to work well in stressful, high-pressure situations
- Must be able to stand or walk for long periods of time
Experience, Education, & Licensure:
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High School diploma preferred
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Food Handler’s Card needed
Compensation
Base pay rate $19.19/Hr.
