Founded in 2003, Kanner & Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages.
POSITION SUMMARY:
The Sr. Engineer will be responsible for ensuring the team performs to the highest levels and SLA commitments are met with exceptional customer service, whilst also being a conduit between support and development. They will mentor a team of engineers to troubleshoot and optimize our systems & networks for our users. In this role, they should have excellent problem-solving skills and thorough knowledge of network administration and architecture, also passionate about security and data protection. They will need to have strong written and verbal communication skills and the ability to take ownership of incidents whilst ensuring issues are being prioritized and resolved effectively.
ESSENTIAL JOB FUNCTIONS:
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Design and deploy functional networks (LAN, WLAN, WAN)
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Configure and install software, servers, routers and other network devices
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Monitor network performance and integrity
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Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
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Automate tasks and monitor their effectiveness
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Mentor team members on technical issues
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Create, oversee and test security measures (e.g. access authentication and disaster recovery)
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Communicate with users when needed
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Maintain complete technical documentation
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Suggest improvements to network performance, capacity and scalability
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Assist Managing Attorney in evaluating department procedures and workflow regularly to identify opportunities for improvement.
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Completes regular quality audits of staff’s work, records results, client files, and counsel’s staff.
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Reviews job performance and provides direct feedback related to performance and success for each direct report.
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Provide guidance to department leadership on staffing needs.
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Performs fundamental problem solving and assistance on various software applications and hardware systems for the firm.
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Accurate and timely management, capture, resolution, and closure of support calls within agreed SLAs.
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Provide individual instruction and/or training to users on new or updated technologies. May train employees.
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Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
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Assists with reviewing, evaluating, and recommending solutions relating to hardware and software acquisitions and/or network updates.
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Performs other related duties as assigned.
EXPERIENCE/REQUIREMENTS:
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Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
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Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
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Knowledge of current technological developments/trends in area of focus.
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Records maintenance skills.
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Ability to provide direction to staff to resolve technological issues.
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Strong interpersonal and communication skills.
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Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
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Ability to analyze and resolve basic computer problems.
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Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
FIRM BENEFITS
The Firm offers a competitive benefits package for our full-time employees and their families. Here is a summary of our benefits (the list is not all-inclusive):
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Competitive Wage
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Paid Time Off, Holiday, Bereavement, and Sick Time
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401K Retirement Savings Plan with Firm match
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Group Medical/Dental/Vision Plans
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Employer-Covered Supplemental Benefits
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Voluntary Supplemental Benefits
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Annual Performance Reviews
Equal Opportunity Statement
Kanner & Pintaluga is an Equal Opportunity Employer. Kanner & Pintaluga retains the right to change, assign, or reassign duties and responsibilities to this position at any time — in its sole discretion. Employment is at will.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
