Facility: Montrose Mutual, Dieterich Regular Hours: Mon-Fri, 8 a.m. – 5 p.m. Status: Full-time Pay Range: $20.00 - $27.00 Posted: August 19 – September 2, 2026
Job Summary:
Lead the company in anticipating and fulfilling customer needs while educating customers about products and services. This position also includes several technical support elements outlined below.
Duties:
· Attract potential customers by answering product and service questions while promoting both
· Open and maintain customer accounts.
· Resolve Tier 1 product or service problems, working with customers to diagnose and troubleshoot hardware, software, or service-related problems.
· As necessary, and in a timely manner, escalate unresolved technical problems to appropriate staff
· Monitor and dispatch trouble tickets and service orders to meet current quality standards
· Verify and provision services and switches required to activate, suspend, or deactivate services
· Generate, process, dispatch, monitor and close trouble tickets and service orders
· Administer customer user accounts and services (i.e. email, internet, video/TV, and billing)
· Answer incoming customer phone calls and assist walk-in customers by providing information, resolving concerns, and processing service requests.
· Process and reconcile daily customer payments and account transactions by accurately applying payments to customer accounts, verifying payment records, balancing receipts, and ensuring accurate account postings and deposits.
Qualifications:
· Position based in Dieterich, IL; however, the individual must be able to float between locations as needed.
· Strong interpersonal skills to handle sensitive and confidential situations. The ideal candidate is personable, positive, professional, upbeat, and energetic.
· Excellent communication skills – listening, empathetic, tactful, diplomatic, two-way communicator
· Able to work in a fast-paced, ever-changing environment with a demonstrated ability to juggle multiple challenging tasks and demands with strict attention to detail.
· Resourceful, roll-up-your-sleeves attitude. Successful candidates take initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.
· Experience preferred in basic Tier 1 troubleshooting and working with database record systems
Apply online at https://wabash.net/ or submit resume to [email protected].
Pay: $20.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
