Midtown exists to inspire people to become their best selves through the power of movement, connection, and belonging. Founded in 1970, Midtown has grown from one tennis club in Chicago to owning and operating eight luxury athletic clubs across the United States and Canada.
The Opportunity & Your Impact
Member Support Representative | Member Support
Midtown is looking for a bilingual (French/English) Member Support Representative to create positive, seamless experiences for members across every stage of their Midtown journey.
As one of the primary points of contact for our members, you’ll answer questions, resolve concerns, and provide account support that strengthens member satisfaction and loyalty.
Our Member Support Representatives are empathetic problem-solvers who communicate clearly, build trust, and ensure every interaction reflects Midtown’s commitment to exceptional service.
Resolve member questions related to memberships, billing, reservations, programs, and club services.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
