Accepting Application for the Position of:
IT SUPPORT TECHNICIAN
Salary Range: $21.7397 - $30.6264 Hourly (mid) Position Grade: G-08
Job Type: Full-Time Regular/ Non-Exempt
Location: Las Cruces/Doña Ana Surrounding Area
Position Description: IT SUPPORT TECHNICIAN
Opening Date July 6, 2026 Closing Date Continues
First consideration may be given to current Authority employees who fully meet the minimum requirements. Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process. Required preapplication supplemental questions
1. I understand and accept that the position I am applying for is with the South Central Solid
Waste Authority (SCSWA) and not the City of Las Cruces. If hired, I will be a SCSWA
employee and not a City of Las Cruces employee.
□ Yes □ No
2. Are you a current South Central Solid Waste Authority employee? (If you fail to include this
information under the work experience section of the application, you may be disqualified
from the selection process).
□ Yes □ No
3. Do you have an associate’s degree in computer science or related field?
□ Yes □ No
4. Do you possess one (1) years of experience in computer systems maintenance experience
in an enterprise (more than 20 PCs) Microsoft Active Directory environment?
□ Yes □ No
5. A Valid unrestricted driver’s license is required. Do you meet this requirement?
□ Yes □ No
6. Although not required, bilingual skills in English/Spanish may be preferred. Do you meet this
preference?
□ Yes □ No
7. Are you related by blood, adoption, domestic partnership, or marriage to any current
employee of the South Central Solid Waste Authority?
□ Yes □ No
If answered yes, list all relatives by blood, adoption, domestic partnership, or
marriage working for South Central Solid Waste Authority and where they work.
Job Title: IT Support Technician
Pay Grade: G08 Effective Date: July 2026
FLSA: Non-Exempt Revision Date: n/a
NATURE OF WORK: Maintains and support SCSWA computers, printers and peripheral equipment; provides customer assistance services and basic network support functions. This role involves multitasking, meeting deadlines, and delivering professional internal customer service.
DUTIES AND RESPONSIBILITIES:
- Provides technical assistance to SCSWA staff; provides technical support and analysis; responds to the technical support needs and inquiries of users; explains Information Technology (IT) issues, deploys solutions, and follows up with users to assure the stability and functionality of the users' systems; performs computer trouble-shooting to diagnose problems; analyzes computer functionality; identifies, locates, resolves and repairs problems within scope of authority; documents, track, and communicate status and results.
- Maintains and updates computer systems; installs software upgrades, enhancements and revised functions; installs and relocates computers and peripheral hardware as directed; provides referral to supervisor when problems occur which are beyond the skills of the technician, and tracks the problem until it has been resolved; configures, installs and upgrades user computers, Personal Digital Assistants and peripherals; sanitizes and redeploys computers as needed.
- Creates and maintains user accounts and system access for e-mail and file shares; maintains an accurate report of equipment and software malfunctions; performs basic network troubleshooting to diagnose connectivity and security problems; identifies, resolves and repairs problems within scope of authority; prepares and updates technical documentation; checks physical wiring and component connectivity.
- Perform other job-related duties as assigned, abiding by all Authority policies and procedures.
MINIMUM QUALIFICATIONS:
- Associate’s degree in computer science or related field.
- Minimum of one (1) year of computer systems maintenance experience in an enterprise (more than 20
PCs) Microsoft Active Directory environment.
- An equivalent combination of relevant education and job-related experience that has provided the knowledge, skills, and abilities necessary to successfully perform the essential duties and responsibilities of the position may be considered.
Licenses/Certification(s):
- Valid Driver’s License is required.
- Position requires an acceptable driving record in accordance with the Authorities’ policies.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Principles and practices of managing Microsoft Windows and MS Office computer software.
- Capabilities of computer hardware, software and operating systems.
- Basic network support and remote printer management procedures.
- Job related technical terminology.
- System access and security guidelines and procedures.
- Hardware and software troubleshooting techniques in a networked environment.
- Customer service and effective communication principles, and methods.
- SCSWA organization and related regulations, operations, and policies and procedures to effectively
- perform the required functions and duties of the position.
- Operating standard office equipment and a personal computer with installed generic and specialized
- software
- Establish and maintain effective and appropriate working relationships with employees, other agencies.
- ENVIRONMENTAL AND PHYSICAL FACTORS
- Work is primarily performed in a standard office environment.
- The employee must have the ability to frequently move or reposition up to 50lbs objects.
- Occasionally works outdoors and be exposed to varying weather conditions. May be exposed to odors,
- dust, noise, and hazardous materials, including chemicals, while performing duties at any South Central
- Solid Waste Authority (SCSWA) owned or operated facility within Doña Ana County.
- WORK SITUATION FACTORS:
- Regular attendance is an essential function of this job to ensure continuity of services.
- Position involves competing demands, performing multiple tasks, working to deadlines, responding
- to customer issues and occasional work beyond normal business hours.
- Position is subject to drug testing in accordance with applicable State and Federal regulations and
- South Central Solid Waste Authority Policies.
Pay: $21.73 - $30.62 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
Experience:
- Computer systems maintenance: 1 year (Required)
License/Certification:
- Drivers License (Required)
Work Location: In person
