Clinical Manager
DEPARTMENT: Clinical
JOB TYPE: Full-Time (40 hours per week)
SCHEDULE: Monday-Friday
LOCATION: California or Remote (if outside of CA)
REPORTS TO: Director of Clinical Operations
ABOUT ZYWIE HEALTHCARE
Founded in 2014, Zywie Healthcare is an innovative cardiac monitoring company dedicated to transforming patient care through advanced technology. We record and transmit patients' EKGs using holter monitors, event monitors, and mobile cardiac telemetry (MCT) devices — empowering physicians' offices and hospitals with complete control over cardiac monitoring.
As a recognized trendsetter in remote cardiac monitoring, we are expanding beyond traditional device services to become the gold standard in patient-centered cardiac care. We are looking for passionate, detail-oriented professionals to help us achieve this mission.
POSITION SUMMARY
The Clinical Manager plays a pivotal role in overseeing the daily of clinical services within the organization, ensuring that all activities align with Zywie's mission to deliver high-quality patient care. This position is responsible for managing clinical supervisors and staff, developing and implementing policies and procedures, and ensuring compliance with regulatory standards across the Clinical Department.
In addition to departmental oversight, the Clinical Manager monitors patient outcomes and satisfaction, using data to drive continuous improvements in service delivery, and manages the department's budget and resource allocation. This role involves close collaboration with other departments to strengthen interdisciplinary communication and foster a cohesive, high-performing work environment. Reporting to the Director of Clinical Operations, the Clinical Manager is essential in leading initiatives that enhance the overall effectiveness, efficiency, and strategic direction of clinical operations.
DUTIES & RESPONSIBILITIES
Staff Leadership & People Management
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Manage and mentor clinical supervisors and staff, providing guidance and support to enhance their professional development
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Monitor supervisor and staff performance, providing coaching, support, and recognition
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Coordinate the employee disciplinary process and follow through to resolution
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Complete timely, documented performance reviews for direct reports
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Facilitate the ongoing development of staff to ensure Zywie's performance standards are consistently met
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Oversee recruiting, hiring, evaluating, and scheduling of clinical employees
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Complete biweekly payroll processing for the Clinical Department
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Contribute to the strategic management, planning, and leadership of the company
Clinical & Quality
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Oversee the daily of clinical services, ensuring compliance with all regulatory requirements
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Develop and implement clinical policies and procedures to improve patient care and operational efficiency
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Monitor and analyze patient outcomes and satisfaction metrics to identify areas for improvement
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Identify areas for improvement in patient care and operational processes and implement quality improvement initiatives
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Assist in the planning, coordination, and implementation of the quality management and quality improvement programs for Clinical Services
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Track performance metrics and process improvements across the department
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Develop and manage the department budget, monitor expenses, and ensure efficient resource allocation
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Ensure adherence to HIPAA guidelines and Good Clinical Practices
Training & Development
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Coordinate with the Clinical Training and Development team on continuing education for existing staff and new hires
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Assist in the development and maintenance of the Standard Operating Policy and Procedure Manual and Work Instructions
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Provide consultation and direction to the team to ensure programs and services support the highest level of patient care
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Provide continuous software enhancement feedback and suggestions to the R&D team to improve software efficiency and user interface, focusing on performance optimization, streamlined workflows, and a simplified end-user experience
Cross-Functional Leadership & Strategy
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Collaborate with other departments to ensure seamless patient care and effective communication across the organization
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Function as a liaison between sales and physician practices
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Assist in reviewing and recommending improvements and enhancements to current services and the development of new services
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Represent Clinical Operations in leadership discussions and contribute to company-wide planning and decision-making
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Assist with all other duties as assigned
QUALIFICATIONS
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Education — Bachelor's degree in Healthcare Administration or a related field required.
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Experience
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Minimum of 5 years of ECG analysis experience required.
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Minimum of 3 years of leadership or supervisory experience in a 24/7 clinical operations environment required.
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Minimum of 3 years of remote cardiac monitoring experience is strongly preferred.
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Demonstrated experience leading high-performing teams, driving operational excellence, and managing performance in a fast-paced healthcare environment is preferred.
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Certification — Current Certified Cardiographic Technician (CCT) and/or Certified Rhythm Analysis Technician (CRAT) certification is required.
CORE COMPETENCIES
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Leadership — Exhibits confidence in self and others; inspires and motivates staff and supervisors to perform well; effectively influences actions and opinions; accepts feedback and gives appropriate recognition; displays willingness to make timely, sound decisions and supports the reasoning behind them.
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Delegation & Adaptability — Delegates work assignments and matches responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; adapts to changes in the work environment and manages competing demands.
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Analytical Thinking — Synthesizes complex or diverse clinical and operational information; collects and researches data; uses intuition and experience to complement data; designs and evaluates workflows and procedures.
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Budget & Resource Management — Develops and manages department budgets; monitors expenses and allocates resources efficiently; balances operational needs against cost considerations.
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Problem Solving — Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.
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Project Management — Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and within budget; manages project team activities.
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Technical Skills — Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
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Interpersonal Skills — Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas.
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Oral & Written Communication — Speaks clearly and persuasively in positive and negative situations; writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; demonstrates strong group presentation skills.
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Teamwork — Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts the success of the team above own interests; builds morale and group commitment to goals.
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Judgment & Decision-Making — Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process.
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Professionalism — Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; follows through on commitments.
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Quality & Quantity — Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; meets productivity standards; completes work in a timely manner.
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Motivation & Initiative — Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; volunteers readily; seeks increased responsibilities; takes independent action when appropriate.
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Innovation — Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
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Attendance & Dependability — Is consistently at work and on time; ensures responsibilities are covered when absent; follows instructions and responds to management direction; keeps commitments and completes tasks on time.
TECHNICAL & CLINICAL SKILLS
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Strong knowledge of EKG/ECG monitoring, rhythm interpretation, and Holter, Event, and MCT recorders
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Proficiency in clinical software platforms relevant to cardiac monitoring
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Ability to utilize and learn new clinical software and computer applications as required by the role
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Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and Windows operating systems
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Working knowledge of electronic health record (EHR) systems and data analysis tools
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Knowledge of medical terminology specific to cardiac and cardiology practices
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Familiarity with budget management, payroll processing, and departmental reporting
PHYSICAL DEMANDS & WORK ENVIRONMENT
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Frequently required to stand, walk, or remain seated for extended periods
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Continual screen-based work requiring sustained visual focus on detailed clinical and operational data
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Continually required to utilize hand and finger dexterity
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Continually required to talk or hear
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Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
BENEFITS PACKAGE
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Comprehensive Medical, Dental, and Vision Health Insurance
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Paid Time Off (PTO) and Company-Observed Holidays
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401(K) Retirement Savings Plan
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Life Insurance
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Accidental Death & Dismemberment (AD&D) Insurance
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Management reserves the right to assign or reassign duties and responsibilities at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Zywie Healthcare is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by applicable law.
- California employees located within 50 miles from the Walnut Creek Clinical Headquarters are required to report to the office full-time.
