Job Overview
We are seeking a dynamic and detail-oriented Automotive Service Writer to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience for every client. Your expertise in automotive diagnostics, mechanical knowledge, and customer service will help accurately assess vehicle needs, prepare estimates, and communicate effectively with both customers and technicians. This position offers an exciting opportunity to combine technical understanding with exceptional client communication skills to drive customer satisfaction and dealership success.
Responsibilities
- Greet customers warmly upon arrival, listen carefully to their vehicle concerns, and document all service requests accurately.
- Prepare detailed repair estimates using estimating software, ensuring transparency and clarity for clients.
- Communicate repair recommendations clearly, upselling additional services such as oil changes, tire service, brake repair, suspension work, or transmission repairs when appropriate.
- Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services.
- Maintain detailed records of all vehicle repairs, parts used, and customer interactions within dealership management systems.
- Explain technical diagnoses and repair procedures in a manner that is easy for customers to understand while managing their expectations effectively.
- Handle cash transactions professionally and accurately process payments while maintaining confidentiality and security.
Requirements
- Proven experience as an automotive service writer or in a similar auto service management role within a dealership environment.
- Strong mechanical knowledge of automotive systems including engines, transmissions, brakes, suspensions, air brakes, shocks & struts, diesel engines, alignments, oil changes, tire services, and collision repair processes.
- Familiarity with estimating software and computer-aided vehicle damage estimating tools is essential.
- Excellent customer service skills with the ability to communicate complex technical information clearly and professionally.
- Experience with auto estimating processes and sales techniques such as upselling additional services or repairs.
- Knowledge of automotive diagnostics procedures and mechanical repair processes.
- Valid driver’s license with a clean driving record; ability to drive various vehicles safely.
- Ability to handle cash transactions accurately while maintaining high levels of integrity.
Join us in delivering outstanding automotive care by blending your technical expertise with exceptional client communication! This role offers a vibrant work environment where your skills will make a real difference in customer satisfaction and dealership success.
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
- Parental leave
Work Location: In person
