Join our Mobile Crisis Response Team to provide compassionate, community-based support to adults experiencing mental health, substance use, or developmental disability-related crises. As part of a two-person mobile unit, you’ll use your clinical expertise to assess needs, de-escalate crises, and deliver tailored, trauma-informed interventions in real time.
This role involves conducting risk assessments, coaching coping skills, coordinating follow-up care, and connecting individuals to appropriate resources. You’ll collaborate closely with peer support specialists, internal teams, and external providers to ensure high-quality, person-centered care that promotes safety, recovery, and resilience. Timely documentation and collaboration with internal and external partners are essential. Your work will promote recovery, resilience, and safety across the community.
Job duties:
- Respond to mobile crisis calls from adults experiencing mental health, substance use, or developmental disability-related emergencies.
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Work alongside a peer support specialist to deliver personalized, high-quality crisis services.
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Assess individuals in community settings to determine crisis level, needs, support systems, and appropriate interventions.
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Use solution-focused strategies to help resolve crises, teach coping skills, and develop contingency plans.
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Provide clinical support and follow-up care using active listening to create response plans and connect individuals to ongoing services.
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Help individuals access internal and external resources, strengthen natural supports, and prepare for future challenges.
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Promote positive relationships with family, peers, and community supports, and participate in training, supervision, and data collection.
Qualifications
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Bachelor’s degree in related field or graduate level work in mental health or social work or a combination of education and professional experience in related work.
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A valid driver’s license and comprehensive auto insurance must be always maintained. This position requires the ability to travel to the location where a person is experiencing a crisis.
Knowledge, Skills, and Competencies
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Ability to multi-task and feel comfortable engaging with people in frequently changing environments where the pace and intensity of someone’s needs are unclear.
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Proven capacity to engage effectively and empathetically with others; inspire hope and promote recovery and resiliency.
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Proficient written and oral communication skills with the ability to accurately and professionally document work in an electronic medical records system.
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Skilled in understanding and supporting individuals experiencing a difficult life event or crisis, while maintaining appropriate boundaries and applying trauma-informed care practices.
Work Environment & Physical Requirements
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Work occurs in varied indoor and outdoor settings, including offices, community spaces, and client homes.
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Regular local travel is required; staff must be able to drive safely in different conditions.
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Must be able to move through office and residential spaces, alternate between sitting and standing, and use a computer for extended periods.
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Ability to lift and carry up to 20 pounds; additional physical support may be needed in care settings.
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May work with individuals showing challenging behaviors; staff must be ready to use crisis intervention and de-escalation techniques.
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Occasional exposure to bloodborne pathogens; proper use of PPE and safety protocols is required.
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Must be prepared to respond to medical or behavioral emergencies and contact emergency services when needed.
Washington County Mental Health Services benefits package includes health, dental, and vision insurance, 403(b) retirement plan with a generous match, paid time off, life insurance, and more.
