About Totally Chocolate
From our factory and offices on Sweet Road in Blaine, Washington, we craft some of the world's finest custom chocolate and packaging bringing our clients' brands, ideas, and occasions to life for everyone from royal families and the Fortune 500 to financial planners and major distributors. We turn gourmet chocolate into gift-worthy moments people actually remember.
Position Summary
The Inside Sales Coordinator is a senior individual contributor role within the Totally Chocolate sales team, combining hands-on account management with a coordination and leadership layer that supports the North American Sales Manager in driving team performance, consistency, and culture. This role is designed for an experienced sales professional who excels at both executing at the account level and helping elevate those around them. As a member of the inside sales team, the Inside Sales Coordinator serves as a key point of accountability for day-to-day sales operations, seasonal readiness, and team cohesion, while maintaining their own portfolio of high-value client relationships.
Key Responsibilities
Account Management & Client Relationships
- Manage a portfolio of B2B client accounts with a focus on high-value, high-frequency, or strategically significant relationships.
- Listen actively to client needs and recommend tailored gifting solutions that align with their brand strategy and seasonal objectives.
- Build and sustain authentic long-term client partnerships that drive repeat revenue and referral business.
Team Coordination & Sales Operations
- Help maintain consistency across the team in CRM usage, order entry standards, and client communication practices.
Seasonal Readiness & Peak Period Management
- Support the onboarding and training of new inside sales team members, leveraging deep knowledge of Totally Chocolate's systems and processes.
- Develop and maintain shared resources including account playbooks, FAQ documents, and process guides for the team.
CRM, Reporting & Strategy Support
- Maintain exemplary HubSpot CRM discipline and model best practices for the team.
- Contribute to sales reporting, pipeline reviews, and quarterly target tracking in partnership
Brand & Culture
- Represent Totally Chocolate with the highest standard of professionalism and client care in every interaction.
- Foster a positive, energetic, and accountable team culture that reflects the company's values and growth ambitions.
- Collaborate cross-functionally with marketing, operations, production, and shipping to advocate for clients and improve the end-to-end experience.
Qualifications & Experience
Required
- 2–4 years of progressive experience in inside sales, account management, or client services, with demonstrated growth in responsibility.
- Proven ability to manage a portfolio of B2B accounts while simultaneously supporting team-level goals.
- Strong interpersonal leadership skills, able to influence, guide, and motivate peers without formal authority.
- Excellent organizational skills with the ability to manage competing priorities across multiple accounts and deadlines.
- Experience with CRM systems (HubSpot preferred) and order management or ERP platforms.
- Outstanding verbal and written communication skills, including comfort presenting to internal stakeholders.
- Self-directed, proactive, and capable of operating with a high degree of autonomy.
Preferred
- Experience in hospitality, corporate gifting, events, promotional products, food service, or branded merchandise.
- Previous experience in a team lead, senior rep, or coordinator capacity with informal mentorship or training responsibilities.
- Exposure to seasonal business models and the ability to adapt quickly to volume fluctuations.
- Familiarity with Microsoft GP, Atlas, or comparable legacy order management systems.
You'll Thrive Here If You…
- Are energized by both doing the work and helping others do it better.
- Thrive in a period of organizational change and see greenfield opportunity where others see uncertainty.
- Build trust quickly with teammates and clients alike through consistency, follow-through, and genuine care.
- Bring strategic thinking to a hands-on role, always asking how we can do this smarter next season.
- Are excited about joining a company at an inflection point and having a meaningful impact on its trajectory.
- Take pride in representing a premium, handcrafted product with a compelling story.
Compensation & Benefits (The Chocolate Only Goes So Far!)
- Base pay: $23.50–$25.00 per hour DOE, paid bi-weekly
- Quarterly team-based bonus
- Medical, dental, vision, and life insurance
- Paid time off and sick time
- Professional development support
- Employee discount (yes, on chocolate)
The Details
- Full-time, 40 hours/week, on-site at our Blaine, WA (98230) facility
- All new hires complete a background check and pre-employment screening
- Totally Chocolate is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for everyone.
To Apply
Kindly submit your resume or profile for review.
- For added it points, tell us briefly of a time you turned a one-time customer into a loyal, repeat client? Or about a how you communicated value in an upsell. We'd love to hear the story.
Job Type: Full-time
Pay: From $23.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Are you interested in joining a business where we work hard, play hard, and are committed to growth?
Experience:
- Sales or Customer Service: 1 year (Required)
Work Location: In person
