Account Supervisor – Airline Catering Operations
Be the Trusted Partner Behind Every On‑Time Flight
At LSG Sky Chefs, we don’t just prepare meals we deliver experiences to millions of travelers every day. As the world’s largest airline catering and hospitality provider, and proud recipient of Airline Caterer of the Year in North America (2023–2025), our success is built on strong relationships, operational excellence, and people who care deeply about the details.
We’re looking for an Account Supervisor who thrives on partnership, precision, and accountability someone who enjoys being the go‑to person for airline customers and ensuring everything runs smoothly behind the scenes.
If you’re energized by collaboration, problem‑solving, and seeing the direct impact of your work every day, this role was made for you.
What You’ll Do
As an Account Supervisor, you’ll serve as the primary point of contact between our airline partners and internal operations teams keeping expectations aligned and service execution seamless.
Customer & Relationship Management
- Build trusted relationships with assigned airline partners
- Act as the daily liaison between customers and operations teams
- Communicate proactively, anticipate needs, and follow through consistently
- Ensure accurate billing, provisioning, and customer‑specific inventory levels
- Support on‑time departures by coordinating catering plans and last‑minute changes
- Track and maintain equipment and product pars tied to airline standards
- Monitor quality scores, flight attendant feedback, and service data
- Partner with Quality and Operations teams to maintain food safety and compliance
- Coordinate airline audits and service evaluations, ensuring timely responses
- Support menu presentations and special projects alongside the Executive Chef
This role is about relationships and execution not sales quotas.
Why You’ll Love Working Here:
- Medical, Dental, Vision ELIGIBLE DAY 1!
- Employer-paid life insurance, AD&D, & and a variety of voluntary benefits. (ELIGIBLE DAY 1!)
- Tuition Reimbursement
- Vacation, Sick, and Holiday Pay
- 401(k) including company match
- Free Meals & Parking
- Membership to American Airlines Credit Union
- Opportunities for Advancement
What We’re Looking For in a Candidate
- Bachelor’s degree or equivalent experience
- 3+ years in a customer‑facing, operations, or service role
- Experience in Aviation, food service, catering, hospitality, or logistics preferred
- Strong communication skills and relationship‑building ability
- High attention to detail with excellent follow‑through
- Experience managing product and labor cost drivers
- Comfortable in fast‑paced, time‑sensitive environments
- Proficient with Microsoft Office and standard business tools
Apply Today and help shape supply chain excellence at LSG Sky Chefs!
Job Type: Full-time
Pay: Up to $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- What are your salary expectations for this role?
- Do you have 3 years of experience in a customer‑facing operations, or service environment?
Ability to Commute:
- Phoenix, AZ 85040 (Required)
Work Location: In person
