Description:
Job Summary: Responsible for supporting the CSR team and helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues. Monitor CSR’s workloads, customer concerns and order rate entry to ensure efficiency is met.
The ideal candidate will have a strong background in sales with a focus on customer services. If you are passionate about delivering excellence, we encourage you to apply and become a valued member of our team.
Essential Job Functions:
-
Handle customers’ inquiries by email, phone or in person.
-
Quoting, placing, and scheduling orders provided by large customer base.
-
Provide information about the products and services.
-
Resolve customer issues and concerns.
-
Develop and maintain a knowledge base of the evolving products and services.
-
Maintaining and growing customer relationships.
-
Monitor team order entry and process.
- Distribute workload efficiently.
- Maintain positive and professional relationships with teams and customers.
-
Attend meetings and provide sales updates.
-
Assist in any administrative capacity when needed.
-
Crosstrain on other responsibility to cover other positions responsibilities when needed.
-
Assisting management with special projects if needed.
-
Responsibilities may vary and may not be limited to the list above.
Requirements:
Required Skills & Abilities:
-
Associate degree or college education preferred.
- Previous experience in customer service, sales, or other related fields preferred.
-
Excellent written and verbal communication skills
-
Bi-lingual in Spanish helpful
-
Self-motivated team player with strong communication skills.
-
Must possess good time management and effective decision-making skills.
-
Ability to work independently in a fast-paced environment.
-
Ability to work under pressure.
-
Must be proficient in MS Office. (Outlook, Word and Excel)
-
INFOR knowledge highly desirable
-
Ability to operate general office equipment
-
Excellent communication skills, able to communicate confidently and professionally at all levels.
-
Organization, Data Entry Skills, General Math Skills, Analyzing Information, Attention to Detail, Thoroughness, Verbal Communication.
Physical Requirements:
-
Office / Warehouse environment
- Able to work in a fast-paced environment
