Job Scope:
Answer all incoming phone calls to the hotel, and transfer as needed also check in and check out guests in the Opera system.
Job Functions:
Guest Related Tasks
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Answer all in-house guest phone calls and answer all guest inquires.
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Answer all incoming hotel phone calls and transfer as needed.
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Thorough knowledge of facilities and services available to guest.
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Processes guest check-ins and checkouts.
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Uses proper telephone etiquette.
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Assist concierge in providing guest with information regarding hotel facilities and local attractions.
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Records the necessary registration and credit card information, verifying rate and departure information.
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Understands room status.
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Update room status per Housekeeping.
Communications Related Tasks
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Knowledge of room locations, types of rooms available, and room rates.
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Coordinates room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests.
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Use hotel two way radio systems, using proper etiquette.
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Be able to handle guest disputes, and requests concerning room types and other room related issues.
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Knowledge of cancellation policy.
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Knowledge of Pet Policy
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Knowledge of No-show policy.
System Related Tasks
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Input all guest information into the Opera system at time of check-in accurately.
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Update Opera system for any changes to the guest account.
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Make sure proper credit is obtained at time of check-in and extended stays.
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Make rate information is correct in Opera system compared to the registration card.
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Make sure Departure date is correct in the system compared to the registration card.
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Post all misc. charges to the guest account as required.
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Drop all cash received at the end of each shift according to cashier report from the Opera system.
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Count your bank at the beginning and end of each shift.
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Follow up with the guest and inform management of any guests who have exceeded their credit limit.
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Check out the guest accounts and keep a copy of the folio for your cashier report.
Pay Rate is $18.00 per hour.
