Experience: Mid Level
Salary: $80,000 - $110,000 per year
Job Details
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A Day in This Role
You start by reviewing the dispatch board and making sure today's jobs are matched to the right techs. Mid-morning, a tech calls in from the field with a tricky gate repair — you talk them through it and decide whether it needs a second set of hands. A customer escalation lands on your desk before lunch; you handle it personally and it's resolved by early afternoon. You spend the rest of the day reviewing labor hours and KPIs, coordinating with the parts team on a delayed order, and wrapping up with a quick training session for a newer technician.
The Role
- Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
- Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
- Act as the main point of contact for service-related customer issues and escalations.
- Ensure technicians have the tools, training, and information needed to succeed.
- Monitor job progress, labor hours, and service KPIs to keep operations on track.
- Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
- Promote a strong safety culture and ensure OSHA and company compliance.
- Conduct performance reviews, training, and ongoing technician development.
- Jump in and solve problems personally when things don't go as planned — because they won't always.
What You Bring — Must-Haves
- Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
- Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
- Excellent leadership and communication skills — you know how to motivate people and hold them accountable.
- Valid driver's license with a clean driving record.
What You Bring — Nice-to-Haves
- NetSuite or similar ERP/FSM system experience.
- Formal safety training or OSHA certification.
- Prior experience coordinating cross-functionally with sales and installation teams.
Career Path
Strong Service Managers are frequently the first internal look when a Branch Manager opening comes up — this role is a proven stepping stone toward full P&L ownership as the company continues to grow.
Compensation & Benefits
$80,000–$110,000 based on experience and qualifications. Technical skills plus NetSuite (or similar ERP) proficiency support the top half of this range.
- 401(k)
- Health, dental, and vision insurance
- Flexible spending account
- Health savings account
- Paid time off
A bit about us:
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We keep warehouses moving, trucks loading, and businesses running safely — and we have a good time doing it. We're a fast-growing overhead dock and door company that takes pride in doing quality work, supporting our technicians, and treating customers like partners.
Why join us?
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- A team-first culture where your voice matters, with leadership that trusts you to run your department.
- Competitive pay and benefits, with real opportunities for growth as the company expands.
- A workplace that values hard work, humor, and mutual respect — no two days are the same.
- You'll be the go-to problem-solver, not just a scheduler — real ownership over how your department runs.
- Direct visibility with leadership — your input on process and team decisions actually gets heard.
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