Job Overview
We are seeking an experienced, energetic and welcoming Front Desk Agent to be the first point of contact for our guests. The shift that we are looking to fill will be 3 days on the 3pm-11pm shift and 2 days on the 7am-3pm shift. In this dynamic role, you will deliver exceptional guest services, manage front desk operations, and ensure a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for our guests’ experience, creating a warm and inviting atmosphere that keeps them coming back. If you thrive in a fast-paced environment, enjoy engaging with diverse guests, and have a passion for hospitality, this is the perfect opportunity to showcase your skills and grow within our vibrant team.
Responsibilities
- Greet guests warmly upon arrival, providing a positive first impression of the hotel or resort
- Manage guest check-in and check-out procedures efficiently using hotel management software
- Handle guest inquiries, requests, and complaints with professionalism and a friendly attitude
- Operate multi-line phone systems to answer reservations, inquiries, and coordinate services
- Maintain accurate records of guest information, reservations, and billing details
- Assist with night audit responsibilities to ensure financial accuracy at the end of each shift
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Collaborate with housekeeping and maintenance teams to address guest needs promptly
- Uphold excellent phone etiquette and guest relations standards at all times
Skills
- Proven experience in hospitality management or hotel front desk operations
- Strong customer service skills with a focus on guest satisfaction
- Multilingual or bilingual abilities to communicate effectively with diverse guests
- Knowledge of hotel management systems and reservation software
- Experience with night audit procedures is highly desirable
- Exceptional communication skills, including phone etiquette and multi-line phone system handling
- Ability to remain calm under pressure while managing multiple tasks efficiently
Join us as a Front Desk Agent and be part of a lively team dedicated to delivering memorable hospitality experiences. Your enthusiasm, attention to detail, and commitment to exceptional service will make a difference every day!
Pay: From $17.50 per hour
Benefits:
People with a criminal record are encouraged to apply
Experience:
- Front desk: 1 year (Required)
Shift availability:
Work Location: In person
