PocketRN Inc
About Us
PocketRN is a virtual care company focused on closing the gap between home and healthcare by enabling patients, caregivers, and care teams to connect conveniently and confidently from home. Our model emphasizes empowerment, community, and access—allowing patients to receive care when and where they need it.
We are backed by an exceptional group of healthcare-focused investors, including former and current CEOs of leading public healthcare companies. At PocketRN, we are building a modern, nurse-led care experience designed for today’s healthcare needs.
The Clinical Informatics Manager is responsible for serving as the bridge between clinical operations and technology teams that improve clinical workflows, optimize healthcare systems, enhance data integrity, and support high-quality patient care. Reporting to the Head of Clinical Operations, the role is responsible for cross collaboration to drive process improvement, support data-informed decision-making, and ensure effective adoption of healthcare technology solutions.
This is a fully remote role designed for nurses who thrive in a fast-paced, mission-driven virtual care environment.
Full Time, Monday through Friday, Exempt
Shifts Available 9:00 am to 5:30 pm EST
The Clinical Informatics Manager will work closely with internal and external stakeholders facilitating continuity of care and cross-functional communication. Their roles and responsibilities will include, but are not limited to:
Key Responsibilities
Oversee day-to-day clinical informatics initiatives that improve efficiency, patient outcomes, and user experience
Partner with internal stakeholders to optimize clinical systems and technology platforms
Support quality improvement, implementation, testing, optimizations, and maintenance of EHRs and other clinical applications
Analyze clinical workflows and identify opportunities for process improvement
Monitor system performance, data integrity, and user metrics.
Participate in change management and workflow redesign initiatives
Collaborate with leadership to align informatics strategies with organizational goals
Maintain effective communication across clinical and non-clinical teams
Assist with reporting and clinical operational analytics
Education and Experience
Minimum of 3 years of clinical informatics experience
Experience with EHR systems, clinical applications, and healthcare technology platforms
Strong understanding of clinical workflows and operational processes
Experience managing projects
Experience in value-based care, care management, telehealth, and virtual care models
Knowledge of quality improvement and regulatory compliance initiatives
Skills & Competencies
Strong clinical judgment, critical thinking, and assessment skills
Excellent verbal, written, and asynchronous communication skills
Comfortable working independently while remaining engaged with a remote team
Adaptable and eager to learn in a fast-paced health-tech startup environment
Technical & Work Environment Requirements
Proficiency with EHR systems (Athena preferred), Google Workspace tools
Reliable high-speed internet connection (minimum 50 Mbps)
Quiet, private home workspace suitable for HIPAA-sensitive video calls
Professionalism & Communication
Able to demonstrate effective interpersonal, oral, written, and listening communication skills.
Must be able to work effectively in a remote environment by taking initiative, go above and beyond to delight patients, be actively involved in process improvement, and be reliably available during determined shifts.
Able to learn new systems and workflows quickly and speedily adapt nursing in the virtual care start-up environment.
Excited about working with a supportive, compassionate, and collaborative team by using innovative technology to create a lasting impact for millions of patients, caregivers, and nurses. Must be flexible, detailed, team committed to doing an outstanding job.
We feel it is essential to invest in benefits that enable our employees to live healthy and full lives, including:
Unmatched opportunity for professional development and career growth
Ability to work from the comfort and convenience of your home. We are a fully remote company.
Generous PTO and unstructured work hours.
Highly competitive health, vision, and dental insurance coverage for a startup at our stage.
