Location: Houston, TX On-site (U.S.)
Employment Type: Full-Time
Saraly Range: 60-63K/year with Bonus eligibility
Benefits：Comprehensive benefits are provided including Health Dental, Vision insurance, 401K and more
A well-established global manufacturer is seeking a Customer Service / Supply Chain Coordinator to support end-to-end order management and customer service operations. This role is ideal for a detail-oriented professional who enjoys working in a fast-paced, international environment while collaborating with customers, logistics providers, manufacturing sites, and internal teams.
This position is responsible for managing the complete order-to-cash process, ensuring on-time and accurate order fulfillment, invoice accuracy, and excellent customer service. The successful candidate will work closely with cross-functional teams to support supply chain operations, resolve order issues, and maintain strong customer relationships.
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Manage customer orders from order entry through invoicing and delivery.
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Ensure timely and accurate order processing while supporting On-Time In-Full (OTIF) performance goals.
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Serve as the primary point of contact for customers, sales teams, manufacturing facilities, warehouses, and logistics providers.
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Monitor and troubleshoot ERP system issues affecting order processing, shipments, or invoicing.
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Coordinate electronic customer orders (EDI) and maintain accurate customer master data.
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Prepare commercial and proforma invoices for international shipments, including Letters of Credit, bank drafts, and advance payment transactions.
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Ensure compliance with Incoterms, pricing policies, and customer order requirements.
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Coordinate customs documentation and shipping paperwork in compliance with U.S. and international trade regulations.
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Collaborate with multiple distribution centers and manufacturing sites to optimize shipment planning.
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Maintain accurate customer records and prepare reports as needed.
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Support continuous improvement initiatives within the Supply Chain organization.
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High School Diploma or equivalent.
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2–4 years of experience in Customer Service, Logistics, Supply Chain, or Order Management.
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Experience supporting B2B, retail, and customer fulfillment operations.
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Working knowledge of logistics, distribution, and supply chain processes.
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Experience using ERP systems.
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Strong communication and interpersonal skills.
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Excellent organizational skills with strong attention to detail.
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Ability to prioritize multiple tasks and meet deadlines with minimal supervision.
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Ability to maintain confidentiality and handle sensitive business information professionally.
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Strong analytical and problem-solving skills.
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Proficiency in Microsoft Office, particularly Excel.
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Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field.
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Experience with Microsoft Dynamics NAV or similar ERP systems.
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Consumer Packaged Goods (CPG) customer service or supply chain experience.
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Experience supporting international shipping, import/export documentation, or customs compliance.
