Team Mazda is a trusted and community-focused dealership committed to delivering an exceptional customer experience. We are currently seeking a friendly and professional Customer Service Representative to join our team. This role is ideal for someone who enjoys working with people, solving problems, and contributing to a positive, team-oriented environment.
Job Responsibilities:
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Greet customers in person, over the phone, and via email in a friendly and professional manner
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Schedule Sales appointments and follow up with customers
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Respond to customer inquiries, resolve complaints, and ensure a high level of satisfaction
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Promote dealership services and products when appropriate
Qualifications:
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High school diploma or equivalent required
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Prior customer service experience (automotive or dealership experience a plus)
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Excellent verbal and written communication skills
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Strong organizational skills and attention to detail
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Previous call center experience
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Ability to remain calm and professional in high-pressure situations
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Comfortable working with computers, scheduling tools, and CRM systems
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A team player with a positive attitude and a strong work ethic
Benefits:
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Paid time off (PTO) for vacation, personal, and sick days.
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Matching contribution to your 401K retirement savings plan.
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Employee discount on vehicle purchases, servicing, and parts.
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Medical, dental, and vision insurance coverage for you and your eligible dependents.
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Life insurance for added peace of mind.
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Certified DailyPay partner.
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Employee assistant program.
