The job you are trying to view has expired. Please perform a new search to find current jobs.

Program Manager

Know Ink, LLC
St. Louis, MO

Job Details

Full-time
$90,000 - $130,000 a year

Qualifications

Project reporting
Portfolio monitoring
Project portfolio management
Organization design
Resource planning methods
Process design
Incident Escalation
Change management
Team development
Collaboration with product development teams
Headcount forecasting
Project delivery management
Leading team collaboration initiatives
Capacity planning
1 year
Workforce management
Senior level
SaaS
Project leadership
Escalation handling
Cross-functional team management
Process management
Staffing management
Cross-functional communication
Senior leadership
Strategic workforce planning

Full Job Description

Program Manager

Head of Delivery, PMO

Reports to:

Director of Product

Direct reports:

Project Managers

Type:

Full time

Location:

St. Louis, MO

THE OPPORTUNITY

We are looking for an experienced delivery leader to formalize and lead our Project Management Office, bringing structure, consistency, and scalability to a delivery function that is ready to mature. This is a high-impact, highly visible role for someone who has done this before, knows what a right-sized PMO looks like, can assess what is working, and lead a team of Project Managers through a period of meaningful operational change.

You will play a central role in our delivery function, partnering with our Director of Delivery on how implementations are staffed and run, how we support clients after they go live, and how we plan our workforce to stay ahead of a dynamic pipeline. While this role may include direct project involvement, its primary focus is building the system within which great project management happens.

WHAT YOU WILL OWN

Building and leading the PMO:

Establish a right-sized PMO that brings consistency, accountability, and scalability to our implementation delivery function
Define andmaintaina standardized implementation playbook, including themethodology, templates, and tools your teamoperateswithin
Lead, develop, and advocate for a team of Project Managers; set the standard for delivery excellence across the portfolio
Serve as the primary escalation path for your PMs when they hit blockers they cannot resolve independently
Define and oversee a structured client handoff process that ensures implementations transition to the support tier in a stable and healthy state
Establish delivery metrics and provide leadership with proactive, reliable visibility into portfolio health and risk

Staffing model and capacity planning:

Evaluate the current PM staffing model and design a scalable solution that handles increased implementation volume without a proportional increase in senior PM headcount
Maintain a forward-looking view of the implementation pipeline and translate it into concrete staffing needs and risk scenarios
Develop your team's versatility so that individuals can contribute across product lines when demand fluctuates
Build relationships with other product line leaders toidentifycross-product deployment opportunities for your team

WHAT WE ARE LOOKING FOR

You have built or significantly scaled a PMO in a SaaS or professional services environment and know what works and what to avoid
You have led teams of Project Managers and know how to develop practitioners, not just manage delivery
You think about capacity at a function level and have done workforce planning, modeled headcount scenarios, and presented recommendations to executive leadership
You can influence without authority, building cross-functional relationships and creating alignment across teams you do not directly own
You are pragmatic about process and build structure that enables your team, not bureaucracy that slows them down
You have managed complex, long-cycle enterprise implementations (12+ months); experience with government or regulated industry clients is a plus

WHAT SUCCESS LOOKS LIKE IN YEAR ONE

The PMOmethodologyisestablished, adopted by the PM team, and visibly improving delivery consistency across active implementations
Implementations are transitioning to the support tier through a defined handoff process, with clients in a stable and healthy state at the point of transition
Project Managers areoperatingwithin a consistent framework, spending more time on client delivery and less on administrative burden
The PM staffing model has beenassessedand a clear plan is in place for scaling delivery capacity without reactive hiring
Cross-product relationships are in place and at least one PM has been successfully deployed to support another product line implementation
An 18-month workforce plan has been developed in collaboration with the Director of Delivery and presented to leadership
The delivery function isoperatingin close collaboration with Product Owners and Product Managers across the organization, consistently delivering customer-focused outcomes
Leadership is receiving regular, forward-looking visibility into delivery capacity and pipeline risk, rather than updates triggered by problems

Job Seeker Tools

Employer Tools

Browse

Stay Connected