OPERATIONS SUPERVISOR - Romulus Athletic Center
ROM SFM, LLC
LOCATION: Romulus, MI
DEPARTMENT: OPERATIONS
REPORTS TO: OPERATIONS MANAGER
STATUS: FULL-TIME (NON-EXEMPT)
ABOUT THE COMPANY:
Romulus Athletic Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Romulus, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Romulus Athletic Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Supervisor for the venue is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
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Provide courteous and friendly service to all guests and staff
- Supervise and coordinate daily operations of the venue, including maintenance, scheduling, and facility management
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Assist in managing inventory of arena supplies, including maintenance materials, food & beverage items, and equipment
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Be responsive to guest concerns and direct to appropriate manager to resolve
- Enforce facility policies and procedures
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Have general knowledge regarding program options and facility events
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Assist other departments as necessary
- Ensure correct equipment is available for all games
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Respond to all incidents, accidents, injuries, and altercations as needed
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Complete and file corresponding paperwork as necessary
- Assist with daily maintenance and upkeep of department equipment
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Assigning duties to staff during shifts
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Inspect equipment and communicate the need for repairs or replacements to management
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Ensure health and safety standards are followed
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Responsible for opening and closing of facilities
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Communicate to Operations Manager and General Manager on event set and breakdown
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Complete special projects, daily assignments, and other duties as directed by management
MINIMUM QUALIFICATIONS:
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Ability to work with a wide variety of ages from preschool through adult
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Proven experience in facility management, preferably in an ice arena or similar environment
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Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
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Excellent communication skills, both verbal and written
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Ability to maintain focus in a high-volume, fast-paced environment
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Must have excellent guest service skills
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Must be detail-oriented and have outstanding organizational skills
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Ability to multi-task and prioritize
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Ability to remain calm and focused in difficult and stressful situations
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Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
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Must work well with others
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Commitment to the safety and wellbeing of others
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Must possess a valid drivers license
WORKING CONDITIONS AND PHYSICAL DEMANDS:
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Must be able to lift 50 pounds waist high
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Work is performed in a venue environment, which includes cold temperatures and varying noise levels
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Will be required to stand for extended periods of time
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Will be required to work indoors and outdoors year-round
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Must be able to work independently in a busy environment
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Must comply with safety and health code standards
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Facility has intermittent noise
