Office Coordinator / Customer Experience Associate
IMPORTANT APPLICATION INSTRUCTIONS
To be considered for this position, applicants must submit:
- Resume
- A brief introduction (1-2 paragraphs) explaining:
- Why this position interests you
- Why you believe you would be a strong fit
- Relevant experience with organization, customer service, office administration, or similar responsibilities
Applications submitted without the introduction will not be reviewed.
About Us
P&P Imports is the designer and distributor of innovative consumer products under several leading brands including GoSports, GoFloats, GoPong, Coast Modern, and more. We've been recognized as one of Orange County's fastest-growing companies and continue to expand our product catalog, retail partnerships, and team.
We maintain a small-company mentality where every employee contributes across multiple areas of the business. We're looking for a highly organized, dependable team player who enjoys variety in their workday and takes pride in keeping operations running smoothly.
Position Overview
We are seeking an Office Coordinator / Customer Experience Associate to support both our Human Resources/Office Operations team and our Customer Experience department. This is a hybrid role ideal for someone who enjoys organization, problem-solving, and helping others.
The primary focus of this position is ensuring our office remains organized, stocked, and operating efficiently while also providing support to our Customer Experience team. Over time, the employee will receive additional training and have opportunities to grow into broader customer experience responsibilities.
This is a hands-on role that combines office coordination, organization, inventory management, and customer experience support. The ideal candidate enjoys staying active throughout the day rather than sitting at a desk full-time.
The ideal candidate is proactive, detail-oriented, highly organized, and willing to jump in wherever help is needed.
Office Coordination & Administrative Support
· Maintain organized, professional, and presentable office common areas.
· Organize product samples, spare parts, storage areas, and inventory rooms.
· Receive, organize, and distribute office deliveries and packages.
· Maintain and stock break room supplies, snacks, beverages, and office essentials.
· Ensure restrooms, kitchens, and supply stations remain stocked with necessary supplies.
· Help maintain an organized workshop, sample room, and product staging areas.
· Assist with office projects, employee events, company lunches, and miscellaneous operational needs.
· Support the Head of HR with day-to-day office operations and administrative tasks.
· Identify opportunities to improve organization, efficiency, and workplace appearance.
Customer Experience Support
· Assist with customer returns processing.
· Help organize and manage replacement parts inventory.
· Assist the Customer Experience team with shipping replacement parts to customers.
· Help rework products, add product inserts, and prepare shipments as needed.
· Learn company products and customer service procedures.
· Provide support during busy periods and assist with customer experience projects.
· Receive training to take on additional customer support responsibilities over time.
Qualifications
· Highly organized with exceptional attention to detail.
· Positive attitude and willingness to help wherever needed.
· Strong work ethic and ability to take initiative without constant supervision.
· Ability to manage multiple tasks and priorities throughout the day.
· Strong verbal and written communication skills.
· Dependable, punctual, and self-motivated.
· Comfortable working in a fast-paced environment.
· Intermediate knowledge of Microsoft Office (Outlook, Excel, Word).
· Prior office administration, customer service, hospitality, retail, or administrative experience is a plus but not required.
Physical Requirements
· Ability to regularly lift and move boxes, products, and supplies weighing up to 50 pounds.
· Comfortable standing, bending, reaching, and moving throughout the office and warehouse areas as needed.
· Ability to assist with organizing inventory, product samples, and incoming shipments.
What We're Looking For
· Someone who notices when something needs to be done and takes action.
· A team player who enjoys supporting coworkers and contributing to a positive office environment.
· Someone who takes pride in maintaining an organized, clean, and professional workplace.
· A person who can balance routine responsibilities with changing priorities.
· An employee looking for long-term growth opportunities within a growing company.
Compensation, Benefits & Schedule
· Full-time position
· Monday-Friday, 8:00 AM - 4:30 PM
· Irvine, CA
· Compensation dependent on experience
· 15 Paid Time Off (PTO) days per year
· Employer-Sponsored Health, Dental, Vision, and Life Insurance
· Year-End Discretionary Performance Bonus Opportunity (targeted at 10% of annual compensation)
· 401(k) with Employer Match and Profit Sharing
· Voluntary FSA, Health, and Dependent Care Benefits
· Frequent off-site team building events including fishing, horse races, bowling, sporting events, go-karts, and holiday celebrations
To Apply
Please submit:
- Your resume
- A brief introduction (1-2 paragraphs) explaining why you believe you would be a great fit for this role
In your introduction, please tell us:
- Why this position interests you
- What experience you have with organization, office operations, customer service, or similar responsibilities
- Why you believe you'd be a good fit for our team
We review every application carefully and look forward to learning more about you.
As our company continues to grow, this role offers opportunities to expand into Customer Experience, Operations, Human Resources, and other areas of the business.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
