JOB TITLE: General Manager
Department: Operations
JOB CLASSIFICATION: Full-Time / Exempt
REPORTS TO: Director of Operations / Ownership
POSITION SUMMARY
The General Manager is responsible for the overall leadership, strategic direction, and financial performance of El Cilantrillo Restaurant. This executive leadership role oversees all Front of House and Back of House operations, ensuring exceptional guest experiences, operational excellence, profitability, regulatory compliance, and team development. The General Manager serves as the primary leader of the restaurant, fostering a culture of accountability, hospitality, integrity, and continuous improvement while driving sustainable business growth.
This position does not participate in tip distribution.
Essential Duties & Responsibilities
· Provide strategic leadership and oversee all daily restaurant operations.
· Ensure exceptional guest satisfaction through outstanding service standards.
· Recruit, interview, hire, onboard, coach, develop, discipline, and retain employees.
· Develop management team members through coaching, mentoring, and succession planning.
· Create labor schedules that meet operational needs while controlling labor costs.
· Monitor restaurant financial performance including sales, labor, food cost, profitability, and budgets.
· Review daily sales reports, cash handling procedures, POS reconciliation, and financial reporting.
· Oversee inventory management, purchasing, vendor relationships, and cost controls.
· Ensure compliance with OSHA, health department regulations, alcohol service laws, and company policies.
· Lead employee performance evaluations and corrective action processes.
· Maintain restaurant facilities, equipment, and preventive maintenance programs.
· Partner with Human Resources and Executive Leadership on staffing, compliance, investigations, and employee relations.
· Drive community engagement, marketing initiatives, and local business partnerships.
· Lead continuous improvement initiatives to enhance operational efficiency and guest satisfaction.
· Perform additional leadership responsibilities assigned by ownership.
Leadership Competencies
· Build and inspire high-performing teams through servant leadership.
· Promote accountability, integrity, teamwork, and professionalism.
· Demonstrate excellent decision-making and conflict-resolution skills.
· Create a culture focused on hospitality, employee engagement, and continuous improvement.
Qualifications
· Minimum three years of restaurant management experience in a high-volume full-service restaurant.
· Strong financial, operational, and business management skills.
· Excellent leadership, communication, and interpersonal abilities.
· Bilingual English and Spanish preferred.
· Experience with POS systems, Microsoft Office, inventory management, and labor scheduling.
Knowledge, Skills & Abilities
· Strategic planning and business management.
· Financial analysis, budgeting, and profit optimization.
· Employee coaching, performance management, and HR compliance.
· Excellent organizational, analytical, and problem-solving skills.
Physical Requirements
· Stand and walk for extended periods throughout the restaurant.
· Lift up to 50 pounds when necessary.
· Work flexible schedules including nights, weekends, and holidays.
Work Environment
· Fast-paced, high-volume restaurant environment requiring frequent interaction with guests, employees, vendors, and corporate leadership.
Performance Expectations
· Achieve restaurant sales, profitability, labor, and food cost goals.
· Maintain outstanding guest satisfaction scores.
· Develop future leaders through coaching and training.
· Ensure full compliance with company policies and regulatory requirements.
· Represent El Cilantrillo professionally within the community.
Job Type: Full-time
Pay: From $42,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Wine knowledge: 2 years (Required)
- Spanish Cuisine: 2 years (Required)
- Restaurant management: 3 years (Required)
Language:
- English (Required)
- Spanish (Required)
Work Location: In person
