Job Identification
Title: Customer Care Center Specialist
Department: Retail
Date last updated: August 2026
Job Summary
The Customer Care Center Specialist acts as the primary contact point for account holders. They handle inbound calls and digital chats, process financial transactions, troubleshoot online banking platforms, resolve customer complaints, open accounts, and match products based on customer needs while maintaining data security and privacy standards. We focus on the customers’ experience instead of a sales culture.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual with this position in our company will be expected, on a regular basis, to:
o Answer inbound customer and branch calls professionally.
o Authenticate customer identities to ensure privacy and security.
o Respond to inquiries regarding balances, loan questions, and account maintenance.
o Troubleshoot digital and mobile banking issues, including online access and apps.
o Process routine financial transactions like transfers, deposits, or fee refunds.
o Promote and recommend bank products and self-service features.
o Document and escalate complex complaints or security incidents.
Knowledge, Skills, Abilities, and Other Characteristics
o Ability to operate bank software programs and standard office equipment and proficient typing skills
o Characteristics including honesty, integrity, and professionalism
o Exceptional Interpersonal skills necessary to relate to and empathize with others
o Excellent communication skills, both written and oral
o Ability to maintain a friendly, cheerful, and courteous demeanor throughout the workday
o Knowledge of financial institution products and service
o Be a Team Player
Minimum Qualifications
: High school diploma or high school equivalency diploma is required.
: A minimum of one (1) year of Bank experienced required. Prior experience with FIS banking products, specifically the HORIZON XE core banking platform, is highly preferred.
Work Authorization
Must be authorized to work in the United States. No security clearance needed. Candidate will need to pass a drug test, credit history check, and criminal background check. Prior convictions could be considered if the candidate can show that they are not relevant to performance in this role.
PrimeSouth Bank is an equal opportunity employer committed to assembling a diverse, broadly trained staff. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Gym membership
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Volunteer time off
- Wellness program
Work Location: In person
