Position Summary
DWC is seeking a detail-oriented and customer-focused Collections Specialist to support accounts receivable collections, customer relationships, and administrative operations. This role is responsible for collecting outstanding balances, maintaining accurate records, supporting compliance documentation, and assisting with customer service initiatives. The ideal candidate is highly organized, professional, persistent, and capable of balancing multiple priorities in a fast-paced environment.
Key Responsibilities
- Contact customers regarding outstanding invoices and past-due balances through phone calls, email correspondence, and written communication.
- Maintain accurate records of collection activities, payment arrangements, and customer communications.
- Monitor accounts receivable aging reports and prioritize collection efforts to improve cash flow.
- Resolve billing concerns and payment discrepancies while maintaining positive customer relationships.
- Coordinate with internal departments to ensure timely resolution of customer account issues.
- Support administrative functions and daily office operations as needed.
- Maintain compliance documentation and records required for state inspections and regulatory requirements.
- Assist with customer inquiries and ensure a high level of customer satisfaction.
- Generate and track new business leads and support business development efforts.
- Provide regular updates regarding collection status, outstanding balances, and collection performance.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Minimum of 2 years of collections, accounts receivable, customer service, administrative support, or related experience.
- Strong communication, negotiation, and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Ability to manage confidential information with professionalism and discretion.
- Proficient in Microsoft Office applications, including Excel, Outlook, and Word.
- Ability to prioritize tasks and work independently with minimal supervision.
- Strong customer service mindset and relationship-building abilities.
Preferred Qualifications
- Experience in service-based industries, security services, construction, facilities management, or related fields.
- Experience working with invoicing, collections software, or accounting systems.
- Knowledge of compliance documentation and regulatory recordkeeping.
Compensation
- Hourly compensation plus performance-based commission opportunities.
- Commission incentives for collecting outstanding project balances and generating new business opportunities.
- Additional details regarding compensation and commission structure will be discussed during the hiring process.
Success Factors
The successful candidate will be organized, self-motivated, persistent, customer-focused, and comfortable communicating with clients regarding outstanding balances while maintaining positive business relationships. This individual will contribute to both the financial health of the company and the overall customer experience.
Pay: From $20.00 per hour
Benefits:
Work Location: In person
