Food Server - 2nd Shift (Asia-Azteca)

American Place Casino - Waukegan, Illinois
Waukegan, IL

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Job Details

$11.40 - $18.00 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Food service closing procedures
Food service customer order management
Food service opening procedures
Store closing procedures
Client inquiry handling
Processing cash transactions
Order issue resolution
POS systems
Customer service problem-solving

Full Job Description

Who WE are:

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated
for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.

Who WE are looking for:

A Food Server is responsible for creating a positive guest experience by taking orders, delivering food and beverages, and providing knowledgeable recommendations on menu items, including food, wine, beer, and spirits. As a representative of American Place Casino, they maintain a professional and friendly demeanor, ensure accurate and timely service, and support a smooth, enjoyable dining experience.

Job titles similar to this role include:

Waiter/Waitress

What is expected of YOU:

Consistently following established sequence of service to provide the highest level of service to our guests
Building and establishing a personal clientele through guest interaction, name/face recognition
Anticipating guests needs and responding appropriately
Responsible for a cash bank to ensure quick service for our cash paying guests
Performing all opening and closing duties daily
Maintaining cleanliness of shift area and service bar/stations
Working as a team to insure the highest level of guest satisfaction
Following all policies and procedures set forth by the company
Following all health and safety regulations
Communicating effectively with management and team members alike
Maintaining the highest level of professionalism with both guests and team members
Responsible to comply with all managers and direct supervisor requests

Experience YOU will need:

Proficiency in company operational systems, including:
- Opening and closing procedures
- Food and beverage knowledge
- POS systems
- Cash handling procedures
Proven ability to provide excellent service, handle customer inquiries, and resolve complaints effectively
Skill in accurately processing orders, handling special requests, and ensuring the correct presentation of dishes
Ability to efficiently manage multiple tables and orders, ensuring timely service.
Ability to handle unexpected situations or challenges, such as incorrect orders or customer issues, with a calm and proactive approach.
Bilingual proficiency preferred, but not required

Physical Requirements:

Carry and balance trays.
Lift up to 30 lbs.
Stand for long periods.
Navigate crowded spaces.
Handle fast-paced environments.
Flexibility in bending and reaching.
Adaptability to casino conditions, including bright lights and noise.

Certificates, Licenses, Registrations:

Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks:

Medical, Dental, Vision
401K: Matches 50% of your contribution, up to 4% of eligible contribution
Educational Tuition Reimbursement
Paid Time Off
Ventra Program, EAP programs, etc.

Salary Range:

$11.40-$18

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Who WE are:

Who WE are looking for:

Job titles similar to this role include:

Waiter/Waitress

What is expected of YOU:

Consistently following established sequence of service to provide the highest level of service to our guests

Building and establishing a personal clientele through guest interaction, name/face recognition

Anticipating guests needs and responding appropriately

Responsible for a cash bank to ensure quick service for our cash paying guests

Performing all opening and closing duties daily

Maintaining cleanliness of shift area and service bar/stations

Working as a team to insure the highest level of guest satisfaction

Following all policies and procedures set forth by the company

Following all health and safety regulations

Communicating effectively with management and team members alike

Maintaining the highest level of professionalism with both guests and team members

Responsible to comply with all managers and direct supervisor requests

Experience YOU will need:

Proficiency in company operational systems, including:

Opening and closing procedures

Food and beverage knowledge

POS systems

Cash handling procedures

Proven ability to provide excellent service, handle customer inquiries, and resolve complaints effectively

Skill in accurately processing orders, handling special requests, and ensuring the correct presentation of dishes

Ability to efficiently manage multiple tables and orders, ensuring timely service.

Ability to handle unexpected situations or challenges, such as incorrect orders or customer issues, with a calm and proactive approach.

Bilingual proficiency preferred, but not required

Physical Requirements:

Certificates, Licenses, Registrations:

Benefits/Perks:

Medical, Dental, Vision

401K: Matches 50% of your contribution, up to 4% of eligible contribution

Educational Tuition Reimbursement

Paid Time Off

Ventra Program, EAP programs, etc.

Salary Range:

$11.40-$18

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.