Job Title: Customer Care Specialist
Location: Zionsville, IN
Employment Type: Full-Time
About Us
We're a fast-growing, founder-led startup on a mission to help pets live longer through real food and better nutrition. King Lou is a premium pet brand disrupting the pet industry with transparency, high-quality products, and a community-first approach to marketing. We do things differently—and we're looking for someone who wants to build with us.
About the Role
Join our dynamic team as a Customer Care Specialist and become the vital link between our brand and our growing community of pet parents. This role combines outstanding customer service, customer engagement, problem-solving, and operational support to deliver an exceptional customer experience in a fast-paced startup environment.
You'll play a key role in ensuring every customer interaction is positive, informative, and solutions-oriented while supporting our social-first marketing efforts and day-to-day business operations. This is an exciting opportunity for someone who thrives online, loves engaging with customers, and wants to grow their skills in customer experience.
What You'll Do Customer Care & Community Support
- Deliver exceptional customer service across email, social media, DMs, and other communication channels
- Respond to customer inquiries with empathy, professionalism, and a solutions-oriented mindset
- Build strong relationships with customers and help create a positive brand experience
- Maintain accurate customer records and support data management processes
- Assist with customer follow-up, order support, and fulfillment coordination
Who You Are
- Passionate about delivering exceptional customer experiences
- Fluent in internet culture and comfortable navigating TikTok, Instagram, and other social platforms
- An excellent communicator with strong written and verbal communication skills
- Highly organized, detail-oriented, and able to manage multiple priorities simultaneously
- Comfortable working in a fast-paced, entrepreneurial environment
- Proactive, resourceful, and excited to contribute beyond your job description
- Experience in customer service, customer support, administrative support or gorgias experience is a plus—but not required.
Compensation & Perks
- Competitive paid full-time position
- Monthly product stipend
- Opportunity to develop skills in customer service
- Fast-growing team with significant opportunities for career growth and expanded responsibilities
- Mission-driven company with a collaborative, tight-knit culture
- Pet people welcome
Job Type: Full-Time
Work Location: In Person
Pay: $40,000.00 - $45,000.00 per year
Work Location: In person
