Lead Coordinator | Johnson City, TN | Hometown Plumbing and Electrical
About Us:
At Hometown Plumbing and Electrical, we believe in treating everyone like our neighbor. With over 20 years of combined plumbing and electrical experience, our team is committed to doing the job right and standing behind our work with a satisfaction guarantee.
Position Summary:
We are seeking a motivated, results driven Lead Generation Specialist to proactively generate new business opportunities through outbound customer outreach. This is not a traditional call center or dispatcher role. The ideal candidate enjoys engaging customers, making high-volume outbound calls, following up on opportunities, and creating appointments that drive revenue growth.
Key Responsibilities:
- Make a high volume of outbound calls daily to existing and prospective customers
- Follow up on unsold estimates and open proposals
- Contact inactive and dormant customers to generate new opportunities
- Promote maintenance agreements, membership programs, and additional services
- Schedule appointments for sales representatives, technicians, and comfort advisors
- Execute rehash campaigns and customer follow-up initiatives
- Maintain accurate customer records and activity notes in the CRM
- Identify opportunities to maximize revenue within the existing customer database
- Meet or exceed daily, weekly, and monthly performance goals
Performance Expectations:
- Less than 10-minute average lead response time
- High same-day booking percentage
- Strong appointment confirmation percentage
- High lead-to-booking conversion rate
- Professional communication and customer service at all times
Qualifications:
- Previous outbound calling, inside sales, lead generation, or customer retention experience preferred
- Comfortable making a high volume of outbound calls each day
- Strong communication and relationship-building skills
- Self-motivated and goal-oriented
- Positive attitude with the ability to overcome objections
- Comfortable working in a fast-paced, performance-driven environment
- Strong organizational and follow-up skills
- Experience with CRM software is a plus
Bonus Structure Includes:
- Bonuses based on appointments set
- Bonuses based on appointment confirmations
- Bonuses based on booking percentage/conversion rate
What we're looking for:The ideal candidate is persistent, energetic, and motivated by results. They are comfortable hearing "no," enjoy creating opportunities through proactive outreach, and take pride in helping grow the business through customer engagement.
Hometown Plumbing and Electrical is an Equal Opportunity Employer. All candidates must successfully complete a pre-employment screening, including criminal background.
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