Ticketing & Guest Experience Associate
Organization: Arbogast Performing Arts Center (APAC)
Location: Troy, Ohio
Position Type: Part-Time (20–30 hours/week, including event nights and weekends)
Reports To: Executive Director
Position Summary
The Ticketing & Guest Experience Associate is the face of APAC’s box office and the anchor of our audience experience. This role manages day-to-day ticketing infrastructure, coordinates our venue membership program, and leverages sales data to support marketing and patron retention. We are seeking a customer-focused, detail-driven professional who loves the arts and excels at building community relationships.
Core Focus Areas
- Ticketing & Box Office: Build and manage all events, seating charts, tiered pricing, and discount codes within the Etix platform. Lead physical box office operations during live performances and resolve patron inquiries efficiently.
- Membership Program Administration: Act as the primary concierge for APAC members. Manage enrollments, track renewals, coordinate communication, and ensure the flawless execution of member benefits and exclusive presales.
- Guest Experience & Retention: Provide exceptional phone, email, and in-person service. Coordinate accessibility accommodations and build strong, positive relationships with season ticketholders, donors, and community partners.
- Data Reporting & Analytics: Pull and analyze sales trends, attendance metrics, and demographic data. Collaborate closely with the marketing team to supply clean data for email campaigns and strategic sales initiatives.
Qualifications & Traits
- Experience: Background in box office ticketing, patron services, or hospitality/arts administration preferred. Experience with Etix or similar ticketing CRMs is a major plus.
- Skills: High proficiency with Google Workspace and Microsoft Excel. Exceptional attention to detail regarding data entry and financial reconciliation.
- Mindset: A strong customer-service champion who remains calm and solution-oriented under pressure. Genuine passion for the performing arts.
- Availability: Must have a flexible schedule capable of working evenings and weekends based on the live performance calendar.
To Apply
Please email your resume, cover letter, and three professional references to the Executive Director at [email protected]. Applications are reviewed on a rolling basis.
Pay: $19.00 - $24.00 per hour
Benefits:
Work Location: In person
