About the Role
Blue Cardinal Chemical is looking for a sharp, reliable, and detail-oriented Customer Service & Order Entry Specialist to join our office team. This role is the operational backbone of our daily sales process. You will be the primary point of contact for entering and processing customer orders accurately and quickly, while also handling inbound customer calls and confidently presenting product pricing. The majority of your work will support Blue Cardinal Chemical directly, with occasional order entry support for affiliated companies under common ownership.
Essential Functions
The following are essential functions of this position and a condition of employment:
- Present product information and pricing to customers confidently, accurately, and consistently on every call.
- Accurately enter, verify, and process customer orders into our system on a daily basis, meeting established accuracy and turnaround standards.
- Follow established company procedures and directions from management regarding order handling, pricing, and customer communication.
What You'll Do
- Serve as the main point of contact for field and phone sales reps to receive, verify, and enter customer orders daily.
- Answer inbound customer calls, assist with product questions, and provide a professional, solution-oriented experience.
- Present product information, pricing, and product recommendations clearly and accurately.
- Monitor anticipated ship dates, release orders as needed, and track shipments for timely delivery.
- Conduct routine outbound calls and emails to existing and inactive customer accounts during downtime to update account information, check current inventory needs, and process orders.
- Coordinate with sales, warehouse, and accounting teams to research and resolve customer or order concerns.
- Provide appropriate product substitutions or recommendations when items are out of stock.
- Maintain accurate customer records and provide general administrative support as needed.
What We're Looking For
- Minimum 2+ years of customer service, high volume order entry, or administrative experience preferred.
- Comfortable and confident discussing product pricing with customers as a routine, daily part of the job.
- Exceptional attention to detail and accuracy; able to catch errors before they reach production or shipping.
- Clear, professional verbal and written communication skills.
- A reliable team player who follows established procedures and management direction, and takes ownership of their workload.
- Strong proficiency in Microsoft Office (Excel, Outlook, Word); experience with QuickBooks Desktop Enterprise is a plus.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
Pay & Benefits
- $21.00 to $28.00 per hour, depending on experience
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- 401(k) Retirement Plan
Blue Cardinal Chemical, LLC is an Equal Opportunity Employer.
Pay: $21.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
