Great service doesn't happen by accident— it takes organized, detail-driven people working behind the scenes to make sure customers get what they need, when they need it. J-Berd Companies is looking for an Assistant Service Coordinator who's ready to be that person: someone who keeps our service team on track, our customers in the loop, and our records maintained from first call to final invoice.
Responsibilities:
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Assist in scheduling and dispatching service technicians to appropriate locations according to customer requests, specifications and needs
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Arrange for necessary repairs and inspections in order to restore service and schedules
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Create invoices and send to customers through various channels (mail, e-mail, etc.)
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Assist in supporting the service technicians who perform onsite routine service including installation, maintenance, and repair
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Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, product failure, and other dispatch information
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Assist in Communicating with companies for warranty products and keep up on refund requests
Competitive & Complete Benefits Package:
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Health and dental insurance
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Generous retirement plan with Employer Match
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Paid time off
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Continuing education
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Short term disability insurance
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Accident insurance
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Life insurance
EOE
Hours: Monday - Thursday 7 am - 5 pm and Fridays: 8 am - Noon
Qualifications & Skills:
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Strong attention to detail
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Ability to multi-task and work under pressure
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Reporting skills
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Promote process improvement
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Proficient in Microsoft Excel, Word, and Outlook
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General math skills
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Committed team player
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Knowledge and understanding of accounts receivable transactions
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Highly organized with ability to manage multiple priorities
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Customer service skills with priority in mind
