Under general supervision, responsible for administering, organizing and conducting training/educational programs in connection with management and promotional development, on-the-job training, and employee orientation.
The Training Specialist – Revenue Cycle is responsible for designing, delivering, and evaluating comprehensive training programs focused on professional physician billing, revenue cycle operations, and insurance reimbursement processes. This position serves as a subject matter expert and educator for staff involved in physician billing workflows, ensuring compliance with payer requirements, organizational policies, and industry best practices. The Training Specialist partners with operational leaders to identify knowledge gaps, develop training materials, facilitate instructor-led and virtual learning sessions, and support ongoing staff competency development.
The ideal candidate will have strong expertise in Epic Resolute Professional Billing, insurance follow-up, denial management, and appeals processing, along with the ability to translate complex billing concepts into effective learning experiences that improve performance, productivity, and reimbursement outcomes.
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
Holidays: 12 set paid holidays each year.
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Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
- Proven experience in designing multiple training events in a corporate setting.
- Knowledge of instructional design theory and learning principles.
- Knowledge of learning management software.
- Familiarity with traditional and modern training methods, tools and techniques.
- Familiarity with talent management and succession planning.
- Sound decision-making and organizational skills.
- Ability to present complex information to a variety of audiences.
- Proficiency in MS Office and database software.
EDUCATION:
Bachelor's Degree degree in Education, Administration, Human Resources, Public Administration, or related field is required. Will accept experience in lieu of degree.
PREFERRED:
EPIC resolute experience (physician billing), insurance follow up including processing denials and submitting appeals.
This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
