Job Description:
Job Title: Associate Insurance Adjuster
Contract Duration: Average 3–4 months Temp-to-Hire Employment (Right to Hire)
Location: Worcester, MA (Hybrid)
Rate: $24.01/hr on W2
Shift:
- Training Schedule: 8:30 AM – 5:00 PM, Monday–Friday
- Post Training Schedule: 9:00 AM – 5:30 PM or 9:30 AM – 6:00 PM
- 7.75 hours/day, 38.75 hours/week
- May be required to work onsite during the initial training period
Note:
- Applicants must be authorized to work for any employer in the U.S.
- Visa sponsorship or sponsorship transfer is not available.
- Hybrid position with potential onsite attendance during training.
- Temp-to-hire opportunity with average conversion timeframe of 3–4 months.
Job Summary
As an Associate Adjuster, you will play a vital role in supporting CLIENT's claims organization by providing critical claims services to customers following unexpected events. This position operates in a dynamic, fast-paced environment and focuses on investigating, evaluating, and helping settle customer claims while meeting key performance goals and service metrics.
Key Responsibilities
- Perform claim processing and payment functions on non-complex personal auto insurance claims across multiple states.
- Review electronic claim files for completeness and obtain missing information following established procedures.
- Conduct outbound customer calls with professionalism, empathy, and a customer-focused approach.
- Develop knowledge of insurance coverages, claim processing requirements, and internal claims systems.
- Obtain appraisals and additional required information from insured parties according to established guidelines.
- Update and maintain electronic claim files with accurate information and documentation.
- Interpret customer inquiries and provide appropriate options and guidance.
- Establish predetermined reserves and communicate next steps to insured parties.
- Collect, organize, and file bills and supporting documentation.
- Manage appraisal, rental, and vendor-related processes.
- Confirm claim resolutions and payment amounts.
- Support Claims Service Representative activities, including handling inbound claim assistance calls and escalating complex claims when necessary.
Required Skills
- Self-motivated and proactive approach to work.
- Energetic, positive, and professional attitude.
- Strong ability to navigate multiple computer applications, dual monitors, and Microsoft Office applications, including Word and Excel.
- Excellent verbal and written communication skills across phone, email, claims systems, and vendor platforms.
- Collaborative mindset with commitment to inclusion and respect.
- Sound judgment and timely decision-making abilities.
- Strong critical thinking and problem-solving skills.
- Customer-focused with dedication to delivering excellent service.
- Ability to build and maintain cooperative working relationships.
- Empathy, patience, and conflict-resolution skills when interacting with customers.
- Strong organizational, time management, and multitasking abilities.
- Adaptability to changing priorities and business needs.
- High emotional intelligence.
- Innovative and inquisitive mindset.
Education Requirements
- Associate degree or currently pursuing an associate degree strongly preferred.
Required Experience
- 1–3 years of experience in customer service, financial services, hospitality, or a related industry preferred.
Work Environment / Physical Requirements
- Ability to use a personal computer and standard office equipment.
- Ability to sit and/or stand for extended periods of time (75%–90% of the workday).
- Ability to work effectively in a fast-paced and dynamic environment.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
About the Organization
CLIENT is a U.S.-based property and casualty insurance organization providing coverage solutions for homes, automobiles, and businesses, supported by claims professionals, underwriters, customer service representatives, and insurance specialists nationwide.
Pay: $24.00 - $24.01 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: Hybrid remote in Worcester, MA 01653
