JOIN OUR GROWING SERVICE DEPARTMENT TEAM AT GEIS UTILITY TRAILER!
Geis Utility Trailer is seeking a qualified Service Advisor to join our team! We are looking for a motivated and eager individual with trailer service experience to join our growing team. A Great Opportunity for a rewarding career in a growing industry! As a Service Advisor / Writer, we are looking for individuals who have a strong desire to provide our customers with the highest level of customer service in the industry. Individuals must be capable of working in a fast-paced environment, understanding the importance of customer service, possess strong communication skills, and the ability to work with multiple forms of technology to provide up-to-date information to our team and our customers. We'll provide all the necessary training in-house for the specific systems and processes related to the job functions. We want to set you up for success and we do that by giving you the proper training and knowledge from the start. Applicants must have a positive attitude and be able to work well with coworkers - we are TEAM PLAYERS.
Job Type: Full-time
Salary: $55,000-$70,000
Location: Kansas City, KS
Shifts: M-F, 8:00 am - 5:00 pm
Job Overview:
The Service Advisor is responsible for serving as the main point of contact between customers and their service department. This position involves accurately documenting customer concerns, coordinating with technicians to determine necessary services, and clearly communicating updates and repair timelines to customers.
Key Responsibilities:
- Assist customers in selecting and purchasing the correct parts and services
- Provide pricing and product information to customers
- Answer telephones promptly
- Maintain customer satisfaction at or above company standards
- Contribute to departmental production and profitability goals
- Apply commonsense when needed, while staying within Geis Utility Trailer’s guidelines
- Perform accurate and complete service write-ups
- Provide accurate documentation for all repair orders
- Maintain exceptional communication between the company and the customer
- Provide accurate and detailed estimates of needed repairs
- Utilize all available technology to keep customers updated
- File warranty repairs and follow up on warranty payments
- Adhere to all warranty policies and procedures
- Navigate websites for technical information
- Demonstrate ethical and trustworthy behavior
- Lot check on Mondays, Wednesdays, and Fridays
- Keep office clean and free of clutter
- Other tasks as assigned by the Service Manager or Estimator
Education and Experience:
- Service Advisor/Writer: 1 year (Preferred)
- Mechanical Knowledge: 1 year (Preferred)
Benefits
Geis Dealer Group offers a competitive benefits package with more than 10 health insurance plan options, including comprehensive family healthcare coverage and support programs, allowing employees to choose the plan that best fits their needs.
- Competitive salary
- Health Insurance
- HSA and FSA options
- 401(k) with employer contribution
- Dental and Vision Insurance
- Paid Time Off
- Paid Training and Opportunities for Advancement
At Geis Dealer Group, we uphold a strong equal opportunity and DEI (Diversity, Equity & Inclusion) policy—ensuring that all recruitment, hiring, promotion, and workplace decisions are made without regard to race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status or any other legally protected characteristic.
Job Type: Full-time
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
People with a criminal record are encouraged to apply
Work Location: In person
