Fox Valley Elevator is a leading manufacturer of high-quality residential elevator systems. We’re growing and looking for a mechanically skilled professional who wants to get off the road and into a stable, predictable, office-based role. This position is perfect for someone with HVAC, mechanical, electrical, or field-service experience who enjoys troubleshooting but wants a consistent daily routine.
What You’ll Do
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Remote Troubleshooting for elevator systems via phone and email
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Support field technicians with step-by-step guidance using schematics and manuals
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Ensure code compliance for residential elevator installations
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Provide parts quotes and coordinate with vendors
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Assist with modernization projects for legacy elevator systems
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Deliver training to installation technicians
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Document issues, track KPIs, and support call-center operations
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Build strong customer relationships and provide clear, professional communication
What Makes You a Great Fit-
Strong problem-solving mindset…
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Strong mechanical aptitude (HVAC, mechanical, electrical, elevator, or similar background)
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Ability to read wiring diagrams, schematics, and service manuals
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Excellent communication skills
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Comfortable using computers, CRM systems, and ticketing tools
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Strong problem-solving mindset and customer-first attitude
No degree required — hands-on experience matters most.
Preferred (Not Required)-
Elevator industry experience
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CET, PMP, or other technical certifications
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Experience training technicians
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Knowledge of residential elevator codes
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Familiarity with modernization or legacy equipment
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PLC
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Mitsubishi and Siemens products.
Work Environment-
Office-based role with predictable daily routine
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Occasional site visits
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Extended phone/computer work
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Light lifting (up to 75 lbs)
Benefits-
Health, dental, and vision insurance
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401(k) with company match
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PTO + paid holidays
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Professional development opportunities
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Supportive, innovative team culture
Fox Valley Elevator is an equal opportunity employer, welcoming applicants from all backgrounds and identities. We look forward to finding a passionate, skilled individual to join our team and contribute to technical excellence in elevator support and modernization.
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