Customer Service & Social Media Marketing Representative – Wholesale Apparel
Help Build Relationships. Grow Our Brand. Drive Results.
We are seeking an energetic, customer-focused professional with experience in the wholesale apparel industry who can deliver exceptional customer service while developing and managing our social media marketing program. This position is ideal for someone who understands wholesale apparel, enjoys building lasting customer relationships, and knows how to leverage social media and geotargeted marketing to expand our reach and increase sales.
Key Responsibilities
Customer Service & Account Management
- Manage wholesale customer accounts from order entry through delivery.
- Process purchase orders, returns, exchanges, and credits accurately.
- Respond to customer inquiries by phone, email, chat, and social media.
- Coordinate with sales representatives, warehouse, and production teams to ensure timely order fulfillment.
- Resolve customer concerns quickly and professionally.
- Support seasonal product launches, prebooks, replenishment orders, and new account onboarding.
- Maintain accurate customer records within company systems.
Social Media & Digital Marketing
- Develop and manage the company's social media strategy across Facebook, Instagram, LinkedIn, TikTok, and other relevant platforms.
- Create engaging content that promotes products, company culture, and customer success stories.
- Design and manage geotargeted advertising campaigns to reach retailers, boutiques, schools, organizations, and businesses in key markets.
- Monitor campaign performance and adjust strategies using analytics and audience insights.
- Grow online engagement, generate qualified leads, and strengthen brand awareness.
- Coordinate promotions, new product launches, and special events through digital channels.
- Stay current on emerging social media trends and digital marketing best practices.
Qualifications
- Two or more years of customer service experience, preferably in wholesale apparel, fashion, promotional products, or related industries.
- Experience managing business social media accounts and creating marketing content.
- Knowledge of geotargeted advertising and audience segmentation on platforms such as Meta, Instagram, TikTok, LinkedIn, or Google.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency with Microsoft Office and social media management tools.
- Experience with ERP, CRM, or wholesale order management systems is a plus.
- Self-motivated, creative, detail-oriented, and able to work independently.
Preferred Skills
- Wholesale apparel or promotional products experience.
- Knowledge of EDI, inventory management, or retail account support.
- Experience with Canva, Adobe Creative Suite, or similar design software.
- Basic photography or video editing skills.
- Familiarity with email marketing platforms and digital analytics.
If you're passionate about delivering exceptional customer service, understand the wholesale apparel industry, and enjoy using social media and targeted digital marketing to grow a business, we'd love to hear from you.
Apply today and help us build lasting customer relationships while expanding our brand through innovative marketing.
Benefits of working with Express:
- Holiday Pay
- Medical Benefits
- 401K
Our Location: 2229 S 3rd St, Terre Haute, IN 812-232-9090
Job Type: Full-time
Pay: $16.50 per hour
Work Location: In person
