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Date: Jul 14, 2026
Location: Renton, WA, US, 98055
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Company: PACCAR
Requisition Summary
Lead a world-class technical support team as the Technical Lead at PACCAR Parts’ 24/7/365 Vehicle Support Center (VSC). Based in Renton, Washington, you’ll support 20+ high performing VSC Specialists across three strategic locations – PACCAR Parts Renton, PACCAR North Texas, and PACCAR Parts India – providing comprehensive technical direction and support in a fast-changing environment.
In this role, you’ll be the subject matter expert for PACCAR Powertrain and Emission Systems, Chassis Multiplex Architecture, and Supporting Electrical Systems. Responsibilities include supporting team members by seeking out, developing, and disseminating technical direction, consulting specialists and managing internal escalations, and leading the specialist training team.
Success in this position requires exceptional technical knowledge and experience, excellent communication to coach team members and to facilitate cross-division collaboration, and the demonstrated ability to package complex technical content into clear, concise, and actionable case recommendations.
Job Functions / Responsibilities
Be the subject matter expert for entire scope of VSC technical support and be the point of contact for all specialist case consulting
Provide direct Tier 1 technical support to Dealer Technicians by identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365.
Escalate complex issues to Division Field Service, Field Service Engineers, Advanced Diagnostic Engineering, Technical Document Specialists, Customer Service Managers, and Internal Management Team as appropriate
Follow-up repair progress to ensure maximum uptime in returning trucks to service
Lead daily stand-up meeting content and delivery, develop and lead internal escalation processes, and identify, report, and monitor internal system outages
Liaise cross-divisionally to deliver and gather relevant information to support case handling efficiency and case reduction initiatives
Contribute to development and maintenance of training program and documentation
Compile technical content to develop standard work procedures for case management
Manage reporting for trending Field issues and present findings during Organizational meetings
Maintain all PACCAR Engine and Electrical Certifications and stay up to date on current systems and technologies
Provide technical guidance to VSC Supervisors and Manager as needed, contributing to department strategy
Collaborate closely with other VSC Technical Lead(s) to maintain consistency and operational excellence
Identify and lead continuous improvement initiatives
Qualifications
Bachelor’s degree in a related field required
Ability to earn and maintain the PACCAR Engine and Electrical Certification
3+ years of experience in vehicle and diesel engine diagnostics required:
Strong understanding of automotive/diesel OEM software programming and network diagnostics and troubleshooting
Demonstrated strength in coaching and mentoring to attain team goals
Ability to effectively communicate at all levels up to and including senior leadership
Ability to multitask and produce high volume/high quality output
Willingness to work in 24/7/365 environment, adapt to changing schedules and requirements
Ability to work under limited supervision, make sound decisions under pressure
Strong PC skills including Microsoft Office
Exceptional written & verbal communication skills
Benefits
As a U.S. PACCAR employee, you have a full range of benefit options including:
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift
401k with up to a 5% company match
Additional Job Board Information
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $90,400 - $128,040 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class eCommerce and Marketing Technology that generates and supports industry leading sales in conjunction with our outstanding supply chain that delivers record levels of inventory availability for our dealerships and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Technical Support, Field Service, Supply Chain, Consulting, Technology, Manufacturing, Customer Service, Operations
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