Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This position offers an exciting opportunity to develop your administrative and communication skills while making a meaningful impact on our customers’ experience. Property & Casualty Insurance license is required and insurance experience is preferred.
Responsibilities
- Greet clients and visitors promptly and courteously at the front desk, creating a positive first impression
- Manage phone system, directing calls accurately and professionally using excellent phone etiquette
- Provide outstanding customer support via phone, email, or in person, addressing questions and resolving issues efficiently
- Helping and advising clients with their insurance policies and risk management
- Maintain organized office operations through data entry, filing, and updating productivity software
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for document creation and communication
- Strong computer literacy with excellent data entry skills and familiarity with spreadsheets for record keeping
- Bilingual abilities to communicate effectively with diverse client populations are highly valued
- Exceptional organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
- Excellent verbal and written communication skills for client interaction and internal collaboration
- Knowledge of office management procedures and front desk operations
- Previous clerical or administrative experience in an office setting is preferred
- Previous insurance agency experience is highly preferred
- Ability to manage time effectively while handling multiple responsibilities simultaneously
Join us to be part of a vibrant team committed to delivering top-tier customer service! This role offers an engaging environment where your organizational talents and communication skills will shine. We value proactive individuals who thrive on helping others and enjoy working in a collaborative setting. All positions are paid roles that support your professional growth while contributing positively to our community.
Pay: $20.00 - $27.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
