Are you looking for a position with competitive compensation that will also allow you to make a difference in Veteran lives and the lives of those underserved in your community? Then First Nation Group is the just the company you have been searching for!
First Nation Group is driven by the power of purpose – it’s central to our success and fuels our mission to make significant impact on the Veterans and active-duty military we support and the underserved in communities where we live and work. We empower our employees to make decisions that ultimately improve their communities through a 10:1 Employee Match program, serve their neighbors, and selflessly give their time to others in need.
Joining the First Nation Group family provides the opportunity to:
· Work for a premier Service-Disabled Veteran-Owned Small Business
· Support Women-Owned Small Business
· Serve Veterans and active-duty military personnel and families through distribution of medical-surgical equipment and supplies, generic pharmaceuticals, and remote setup solutions.
· Support 130+ nonprofit organizations annually
· Qualify for 11 paid holidays and 16 days of paid time off (PTO)
First Nation Group is more than just a company focused on professional achievement, it is a family that is committed to the personal development of each team member. Whether it be a team building exercise through our monthly Wellness Program initiatives, or giving back to our Veterans and local communities through volunteerism, the First Nation Group family keeps each other moving forward #TOGETHERSTRONG and we want YOU to be a part of our culture!
See below to find out if First Nation Group is the best fit for you!
Position Overview:
The Patient Solutions Care Specialist is responsible for remote setup and monitoring of sleep and respiratory equipment. The position is also responsible for communicating with clinical VA staff via phone, email, cloud-based software or fax and monitoring compliance software and offering therapy recommendations to appropriate VA staff. This position is required to interact daily with teammates, staff at VA facilities and individual veterans.
Responsibilities:
· Assists in developing new service programs for the VA and working with our team to operationalize
· Monitors cloud-based software for notifications of new patients, escalations directed to First Nation Group and compliance reporting back to VA
· Communicates with VA clinical staff regarding services orders
· Employs clinical knowledge in starting a veteran on therapy, able to identify any comorbid condition that could lead to therapy contraindications and communicating those concerns back to the ordering VA physician
· Contacts veterans to complete remote setups of sleep and respiratory equipment and therapies
· Inputs therapy notes into cloud-based software
· Makes remote adjustments to therapy as prescribed by an ordering physician at VA
· Follow all policies and procedures to meet accreditation guidelines
Supervisory Responsibilities:
This position does not supervise other employees.
Required Skills:
· Demonstrated troubleshooting, problem analysis and problem resolution capabilities
· Proficient in Microsoft Office tools, especially Excel and Power Point
· Proficient in Microsoft Office tools, especially Excel, Power Point and TEAMS as well as ZOOM
Preferred Skills:
Ability to operate and troubleshoot medical equipment such as CPAP and other Home Respiratory Equipment.
Education and Credential Requirements:
· Respiratory Therapist (RT); credentialed, in good standing required.
· Able to be licensed in multiple states is also required
· Must obtain applicable state licensures within 30 days of identified need, as determined by the organization, and maintain all active licensures in good standing throughout employment
Core Competencies:
- Ability to work independently, and in teams, to consistently meet commitments
- Comfortable working in a dynamic and fast-paced environment
- Utilizes proactive approach to issues and problem solving
- High personal discipline, attention to detail and work quality
- Desire and motivation to learn new skills and expand knowledge to improve job performance and self-improvement
- Strong verbal and written communication skills; ability to communicate effectively with all levels
- Strives for excellence and upholds organizational standards such as cooperation and confidentiality
Role Specific Competencies:
· Capacity to provide compassionate care and understanding to patients
· Ability to build and maintain relationships with patients and VA healthcare teams
· Demonstrates strong time management and self-discipline, consistently preparing in advance for patient interactions and documentation
· Effectively prioritizes responsibilities in a dynamic environment to support timely, accurate, and thorough contributions to the patient care team
Work Environment:
This job operates in a remote office environment. Use of standard office equipment, such as computers and phones, is required.
Physical Demands:
The physical demands included here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must pass drug testing.
While performing the duties of this job, the employee is regularly required to hear and communicate effectively, both verbally and in writing. The job requires standing and/or sitting for extended periods of time. Must be able to bend, stoop, stretch, and lift up to 15 pounds as needed to demonstrate equipment and perform job-related tasks.
Travel:
Up to 10%. Minimal travel, may be locally and/or for occasional meetings, training, or events, etc.
Position Type/Expected Hours of Work:
This is a full time, salaried exempt position. Occasional weekend and evening work may be required as job duties demand.
AAP/EEO Statement:
First Nation Group provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law.
Other Duties & Essential Functions:
Punctuality and regular attendance are necessary to meet deadlines. With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.
Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers, and management.
Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.
Must follow all employee health and safety cleaning protocols as established by the work location.
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Work from home
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Required)
Location:
Ability to Commute:
Ability to Relocate:
- Denver, CO: Relocate before starting work (Required)
Work Location: Remote
