"Far and away the best prize that life has to offer is the chance to work hard at work worth doing." — Theodore Roosevelt
Midwest Kia is one of the fastest-growing dealerships in the region, and we’re proud to offer a customer-first approach built on respect, transparency, and trust. Our Customer Support (BDC) Team plays a crucial role in helping customers take the next step in their car-buying journey—and we’re looking for the right person to join us.
Position Overview:
We’re looking for a Customer Support Representative to join our Business Development Center (BDC). This is not a cold-calling job—you’ll be responding to customers who have already contacted us online, by phone, or through social media. Your job is to provide great communication, answer basic questions, and schedule appointments for our sales team.
What You’ll Do:
- Respond to internet inquiries, phone calls, and texts from customers
- Schedule test drive appointments and follow up with guests who haven’t visited yet
- Communicate clearly and professionally—by phone, text, and email
- Use our CRM to track conversations and update customer records
- Help customers feel informed, welcomed, and supported from the first interaction
What We’re Looking For:
- A positive attitude and a professional phone voice
- Reliable and organized, with great follow-through
- Comfortable using computers, texting platforms, and basic software
- Experience in customer service, call centers, hospitality, or retail is a plus
- Bilingual in English/Spanish is a bonus, but not required
What You’ll Get:
- Full-time hours and a consistent schedule
- Paid training with long-term career growth
- Competitive hourly pay with bonus potential
- A supportive team culture and room to grow within the dealership
- No high-pressure selling—just genuine customer care
Schedule: Varies. See store hours below.
- Monday - 9:00 am to 8:00 pm
- Tuesday - 9:00 am to 8:00 pm
- Thursday - 9:00 am to 8:00 pm
- Friday - 9:00 am to 8:00 pm
- Saturday - 9:00 am to 8:00 pm
- Closed Sundays
Why Work at Midwest Kia?
At Midwest Kia, we believe in earning trust one customer at a time. You’ll be part of a team that’s focused on delivering a better experience—and we’ll give you the tools and support to succeed.
Apply Today
If you enjoy helping people, staying organized, and being part of a fast-moving team, we’d love to meet you.
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
