Mothers for Justice and Equality (MJE)
Family Resource Navigator
Salary: $52,000 – $64,000 annually, commensurate with experience – Full Time
About Us
Mothers for Justice and Equality (MJE) is a nationally recognized nonprofit organization dedicated to building the leadership of women with lived experience to strengthen families, transform communities, and advance systems change.
Founded on the belief that those closest to community challenges are also closest to the solutions, MJE equips women with the knowledge, skills, healing, and support needed to become effective leaders, advocates, and changemakers. Through leadership development, workforce pathways, family support, health equity initiatives, youth development, and the MAV Learning Community, we invest in grassroots leaders who are creating lasting change in their communities.
Today, MJE serves thousands of individuals each year, manages more than $3 million in annual programming, and is building a national network of women leaders committed to advancing community-driven solutions. Our work is grounded in the values of dignity, healing, learning, collaboration, and stewardship because we believe that when women lead, families heal, communities grow stronger, and lasting change becomes possible.
Primary Responsibilities
- Complete full client assessments, develop individualized service plans, and provide crisis intervention within scope.
- Provide intensive case management that promotes client stabilization, goal achievement, and retention.
- Provide resource navigation for your caseload: research available services, coordinate warm referrals, and maintain partner relationships.
- Maintain and update the community resource database for the Boston/Roxbury area.
- Follow up with partner organizations to confirm connection; track referral outcomes and monitor client progress toward service plan goals.
- Provide task direction (non-supervisory) of resource-research and referral-support work performed by blended-role staff.
- Facilitate select workshops and provide community engagement support (approximately 30% of role).
- Maintain accurate, timely documentation in the case management database.
- Collaborate with Workforce Coaches and division staff to ensure coordinated client support.
Caseload Standard
Subject to the division's maximum client-to-case-manager ratio of 20:1, not to exceed. Additional Case Manager & Community Resource Navigator hiring is planned as caseload approaches this threshold.
Qualifications
- Bachelor’s degree in social work, Human Services, Psychology, or related field, or equivalent combination of education and relevant experience.
- 2+ years of combined experience in case management, resource coordination, referral navigation, or community outreach — preferably serving mothers, families, or individuals affected by community violence or trauma.
- Working knowledge of trauma-informed care, crisis intervention, and client-centered service planning.
- Strong knowledge of Boston/Roxbury-area social services, housing, health, and community resources, or demonstrated ability to build this knowledge quickly.
- Experience with workshop facilitation, group education, or community engagement preferred.
- Excellent follow-through, relationship-building, documentation, organizational, and time-management skills.
- Ability to maintain confidentiality and exercise sound professional judgment in sensitive situations.
- Proficiency with Microsoft Office and case management/tracking databases (Salesforce experience preferred).
- Availability for evening and weekend workshops, community events, and client support required.
Core Competencies
- Communication
- Collaboration
- Accountability
- Trauma-Informed Practice
- Cultural Responsiveness
- Professional Judgment
- Policy Compliance
Key Performance Indicators
- Client retention rate
- Service plan completion and goal achievement
- Successful referral completion, with follow-up within five business days
- Resource database accuracy
- Partner engagement
- Workshop facilitation and community engagement delivery
- Timely documentation
- Client satisfaction
Reports To
Director of Program Services
FLSA Status
Non-Exempt
Role Allocation
70% Case Management & Resource Navigation / 30% Workshop Facilitation & Community Engagement Support
Work Location
Fully in person. MJE does not offer remote or hybrid work options.
Schedule
35.5 hours/week (Full-Time)
How to Apply
Interested candidates should submit a resume and cover letter detailing their qualifications and commitment to MJE’s mission.
Racial Equity
Research suggests that qualified women and Black, Indigenous people of color may self-select out of opportunities if they don’t meet 100% of the job requirements. We encourage individuals with the skills necessary to thrive at MJE to apply for this role.
Constituent leadership is central to the mission of Mothers for Justice and Equality and is highlighted in our current strategic plan. As such, we’re seeking to more fully represent our community and constituencies, particularly Black and other marginalized people in Boston and nationally, to amplify those voices and provide an opportunity for our constituency to participate in the overall direction and leadership of the organization. As such, we actively encourage candidates from broadly diverse ethnic and cultural backgrounds to apply.
Mothers for Justice and Equality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Pay: $52,000.00 - $64,000.00 per year
Work Location: In person
