In regard to the Shift Supervisor role, the team is looking for fast paced, high energy individuals that perform well under pressure. A Shift Supervisor needs to be reliable and able to handle stress while maintaining a calm, friendly attitude towards the customers and their team members. Working with the rest of the team, the Shift Supervisor will need to be able to communicate the needs for the day effectively to ensure operations run smoothly throughout the day. The shift supervisor shares all responsibilities of a cashier but is also the leader of the front of house and comes with additional responsibilities. In addition, the Shift Supervisor will also be responsible for training the front of house positions, coaching, development, and implementing corrections in standards on the floor.
Responsibilities: But not limited to.
- Greet customers and guide them through the customer experience.
- Take customer orders and key them into our POS system. (by phone or in person)
- Process payment for orders placed. (cash/credit cards)
- Package orders once ready for pick up, delivery, or take-out.
- Restock workstation with supplies and ensure the area is kept clean and organized always.
- Navigate customers through information on daily specials, discounts, or loyalty programs.
- Address customer requests and/or complaints properly and if need be, escalate to the attention of the appropriate Manager.
- Assist in various front of the house side-work and delegation needed.
- Dress per company policy and monitor that team is also in uniform.
- Make sure cash drawers have adequate change for service
- Go to bank if cash drawer change is needed
- Delegate front of house employee breaks
- Apply comp employee meals as needed
Requirements: But not limited to.
- Capable of standing during the majority of shifts and have the ability to lift 30 lbs.
- Comfortable to manage Front of House Responsibilities with minimal supervision and guidance on a daily basis.
- Have a great understanding of the menu and allergens.
- Address in house and over the phone customer questions & manage customer retention process when customer complaints arise.
- Apply Shift Supervisor level discounts to tickets.
- Ability to process voids and refunds.
- Place items out of stock.
- Able to troubleshoot problems related to the POS system and third party delivery tablets
Pay: $17.00 - $19.00 per hour
Benefits:
- Paid time off
- Paid training
Work Location: In person
