Overview-
Join our dynamic team as a Client Service Representative and become the vital link between our organization and our valued clients. In this energetic role, you will deliver exceptional customer service, manage client accounts, and support sales initiatives with enthusiasm and professionalism. Your proactive communication skills and attention to detail will help foster strong relationships, ensuring client satisfaction and loyalty. This position offers an exciting opportunity to develop your project management and service skills. Looking for a compassionate person who not only loves animals but their human companions as well. Need excellent multi-tasking skills in both phone and computer technology. Knowledge of scanning, emailing, texting, word and PDF documents. Must be computer savvy with multiple software platforms in the veterinary field. Position can lead to a management role as well. Must have veterinary knowledge of basics, such as vaccines and medications commonly used in the field. Minimum of 1 years of VETERINARY EXPERIENCE REQUIRED. BILINGUAL IN BOTH ENGLISH AND SPANISH IS A PLUS!
Need to be familiar with all aspects of social media and Google ads. Especially with the website.
Responsibilities
- Act as the primary point of contact for clients, providing timely and accurate assistance across various channels
- Manage client accounts using Customer Relationship Management (CRM) tools.
- Support sales efforts by identifying client needs, presenting tailored solutions, and following up on opportunities
- Collaborate with internal teams to ensure seamless delivery of products and services, coordinating project timelines and deliverables
- Conduct analysis of client data to identify trends, opportunities for upselling or cross-selling, and areas for service improvement
- Assist in marketing initiatives by communicating new features or updates to clients and gathering feedback for continuous enhancement
- Maintain detailed documentation of client interactions, issues resolved, and action plans to ensure transparency and accountability
Experience
- Strong project management skills with the ability to prioritize tasks effectively in a fast-moving environment
- Familiarity with NEO or similar CRM platforms for managing client data and sales pipelines
- Excellent communication skills—both verbal and written—that enable clear, positive engagement with clients and team members
- Demonstrated ability to analyze data for insights that drive customer satisfaction and business growth
- Knowledge of sales techniques, marketing strategies, and customer relationship management best practices
- Previous exposure to financial services environments is a plus but not mandatory; a willingness to learn is essential
Embark on a rewarding career where your proactive approach makes a real difference! We’re dedicated to supporting your professional development while fostering an energetic workplace that values innovation, collaboration, and excellence.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 15 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Retirement plan
Experience:
- Animal hospital: 1 year (Required)
- Customer service: 1 year (Required)
Language:
Shift availability:
Ability to Commute:
- Dacula, GA 30019 (Required)
Work Location: In person
