The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
-
Continuously practices good listening skills with customers, UPS Store team members, and leadership
-
Takes ownership of the customer's shipping needs and offers viable solutions
-
Takes action to learn all product and service offerings, alternative solutions, and industry trends
-
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
-
Maintains a clean, organized, and safe working environment
-
Performs other duties as assigned
QUALIFICATIONS
- Retail/customer service experience
-
Good communication and people skills
-
Able to cross-sell and up-sell products and services
-
Excellent packing skills
-
Strong computer skills, including Microsoft Office and Adobe Suites
-
Outstanding phone skills
-
Strong verbal and written communication skills, including spelling and math
-
Prompt, reliable, and responsible
-
Able to lift 40+ pounds
