Job Overview
We are seeking a dynamic and detail-oriented Dental Front Office/Treatment Plan Coordinator to join our vibrant dental team. In this vital role, you will serve as the first point of contact for patients, ensuring a welcoming experience while efficiently managing appointment scheduling, patient records, and treatment plans. Your expertise will help streamline office operations, facilitate accurate documentation, and support comprehensive patient care. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a passion for delivering exceptional patient service in a fast-paced dental environment.
Duties
- Greet patients warmly upon arrival and manage multi-line phone systems with professionalism and courtesy.
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes using insurance company provider portals.
- Schedule appointments efficiently using dental practice management software such as Open Dental; coordinate with clinical staff to optimize daily schedules.
- Review and update patient medical records, ensuring accuracy and compliance with HIPAA regulations; manage electronic health records (EHR) systems including Open Dental.
- Prepare treatment plans by explaining procedures clearly to patients, reviewing documentation, and assisting with financial arrangements; utilize ADA codes, and dental billing knowledge.
- Process payments, perform dental collections when necessary, and document all financial transactions accurately.
- Maintain organized filing systems for dental charts; ensure confidentiality in accordance with HIPAA standards.
- Assist with intake procedures for new patients and coordinate follow-up appointments to promote ongoing patient care.
- Support office management tasks such as filing, data entry, and managing multi-system documentation review to ensure seamless clinic operations.
Experience
- Prior experience in a dental office or healthcare setting is essential; clinic experience is highly preferred.
- Demonstrated proficiency with EMR/EHR systems such as Open Dental.
- Strong knowledge of dental terminology, ADA codes, insurance PPO and Medicare plans.
- Familiarity with dental practice management software like Open Dental; experience with office management tools is a plus.
- Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing proficiency. Downloading EOBs from insurance portals and saving documents into designated computer files is necessary.
- Exceptional customer service skills combined with phone etiquette expertise for handling patient inquiries professionally.
- Bilingual abilities are highly valued to serve diverse patient populations effectively.
- Previous clerical or administrative support experience in a healthcare or dental environment is preferred; familiarity with HIPAA compliance is required. Join us to make a positive impact on our patients’ lives while working in a supportive environment that values your skills and dedication!
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Paid time off
Work Location: In person
