**THIS IS NOT A REMOTE POSITION**
Front Desk Job Description
Job Title: Front Desk
Position Overview:
The Front Desk is the first point of contact for patients at the clinic, responsible for ensuring a smooth and welcoming experience. This role involves managing patient check-in/check-out, answering phone calls, handling voicemails, posting payments, and supporting the clinic's administrative needs. The ideal candidate will be friendly, organized, and capable of handling a variety of tasks in a fast-paced medical environment.
Key Responsibilities:
- Patient Check-In and Check-Out
- Greet and assist patients as they enter and exit the clinic, providing friendly and efficient service.
- Verify patient information, insurance details, and ensure that all necessary forms and documentation are completed accurately.
- Schedule follow-up appointments and provide patients with any required instructions for upcoming visits or procedures.
- Phone and Voicemail Management
- Answer incoming phone calls promptly, addressing patient inquiries, scheduling appointments, and routing calls to the appropriate department or staff member.
- Check and respond to voicemails, ensuring timely follow-up on all patient messages and requests.
- Payment Processing and Financial Records
- Process patient payments at check-out, including copays, balances, and any additional charges.
- Accurately post payments to the appropriate patient accounts and provide receipts as needed.
- Assist in reconciling daily payment logs and preparing cash deposits in accordance with clinic procedures.
- Administrative and Office Support
- Manage patient records and ensure all documentation is accurately filed and HIPAA compliant.
- Maintain the reception area in a neat and organized manner to create a welcoming environment.
- Monitor office supplies for the front desk and request replenishment as needed.
- Additional Duties
- Support the clinic staff and management by performing any other tasks or special projects as assigned to meet the needs of the clinic and company operations.
Qualifications:
- Required
- High school diploma or equivalent.
- Strong communication skills, both written and verbal.
- Ability to handle sensitive information with discretion and in compliance with HIPAA regulations.
- Preferred
- Prior experience in a healthcare or medical office setting.
- Familiarity with medical billing, insurance verification, and electronic health record (EHR) systems.
- Proficiency in Microsoft Office Suite and basic office equipment.
Additional Information:
The role requires excellent customer service skills, attention to detail, and the ability to multitask effectively. The candidate should be prepared to work in a collaborative environment focused on delivering high-quality patient care.
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Medical office: 1 year (Required)
- Customer service: 1 year (Required)
- Insurance Benefits: 1 year (Required)
Work Location: In person
