Join a Growing Fire & Life Safety Company Where Your Experience Matters
At Relay Fire & Safety, our mission is simple: to make the world a safer place. We protect lives and property by delivering industry-leading fire and life safety solutions while building a workplace where employees are respected, supported, and empowered to grow.
We're looking for an experienced Fire Alarm Service Technician to join our Baltimore team. If you're tired of being just another number at a large corporation and want to work for a company where leadership knows your name, values your expertise, and invests in your career, we'd love to talk.
Whether you currently work for a national fire protection company or a regional contractor, this is your opportunity to join one of the fastest-growing fire and life safety companies in the Mid-Atlantic.
What You'll Do
As an experienced Fire Alarm Service Technician, you'll inspect, troubleshoot, repair, service, and maintain commercial fire alarm systems while providing outstanding customer service.
Responsibilities include:
- Troubleshoot and repair commercial fire alarm systems
- Perform preventive maintenance and scheduled service calls
- Diagnose system failures and recommend corrective actions
- Program and configure fire alarm control panels (experience with Edwards/EST is highly preferred)
- Test initiating devices, notification appliances, power supplies, and communication systems
- Complete inspections in accordance with NFPA 72 and local fire codes
- Document service work electronically
- Build strong customer relationships while representing Relay professionally
- Coordinate with scheduling, project management, and operations teams
- Identify opportunities for system upgrades and additional customer solutions
Preferred Experience
We're looking for technicians with experience servicing commercial fire alarm systems including:
- Edwards / EST
- Notifier
- Siemens
- Silent Knight
- Fire-Lite
- Honeywell
- Potter
- Simplex
- Bosch
- Gamewell-FCI
- Kidde
- Autocall
Experience with multiple manufacturers is a plus.
Qualifications
- 3+ years of commercial Fire Alarm Service experience
- Experience troubleshooting and servicing fire alarm systems
- Knowledge of NFPA 72
- Ability to read blueprints and wiring diagrams
- Valid driver's license with acceptable driving record
- Strong customer service and communication skills
- Ability to work independently
- High school diploma or GED
Preferred
- NICET Certification (Level I-IV)
Why Join Relay?
We believe great technicians deserve great employers.
At Relay, you'll enjoy:
- Competitive hourly pay
- Overtime opportunities
- Weekly pay
- Company vehicle
- Company-issued tools
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Career advancement opportunities
- Paid training and certification assistance
- Stable, year-round work
- Strong leadership that supports your success
Why Experienced Technicians Choose Relay
We're growing rapidly—and we're doing it the right way.
Our technicians appreciate:
- Respect from leadership
- Modern technology and tools
- Strong teamwork between service, sales, and operations
- Opportunities to advance into senior technical or leadership roles
- A culture that values people, not just production numbers
If you're looking for a company where your experience is recognized and your career has room to grow, Relay is the place to be.
Apply Today
If you're an experienced Fire Alarm Technician, Fire Alarm Service Technician, Fire Protection Technician, Fire Alarm Inspector, or Life Safety Technician, we'd like to speak with you.
Join Relay Fire & Safety and help us make the world a safer place. install, wire, troubleshoot, program, and bring fire alarm systems online the right way, not someone who just changes devices and calls it a day. If you’ve worked with Edwards / EST systems, even better. That is a big plus for us.
This is a strong opportunity for a technician who wants to join a growing company where they can have real impact, work on meaningful projects, and be part of a team that values technical ability, accountability, and professionalism. If you’re currently in a stable spot but frustrated by limited growth, stale leadership, lack of support, or feeling like just another body in a truck, this may be the move that makes sense.
Why This Role Stands Out
We know experienced fire alarm installers are hard to find. The good ones usually aren’t scrolling job boards all day — they’re busy, they’re loyal to their teams, and they’re not leaving for a lateral move with a shinier logo and the same nonsense.
So here’s the pitch without the corporate glitter cannon:
- We’re looking for a real installer, not a parts changer
- You’ll work on installation, programming, commissioning, and project closeout, not just one tiny slice of the job
- EST / Edwards experience is highly valued
- You’ll join a growing company where strong technicians matter and are visible
- Opportunity to help lead jobs, support junior team members, and be a go-to technical resource
- Backing of an established fire & life safety company that is continuing to invest and grow
Position Overview
The Fire Alarm Installation Technician is responsible for installing, wiring, programming, testing, troubleshooting, and closing out fire alarm systems for service and project work. This role supports field installation activities from device and panel install through final inspections and project turnover, while ensuring systems are code-compliant, operational, and professionally executed.
This position is ideal for a technician who can work independently, handle field decision-making, and take ownership of the finished product — especially someone with experience in EST / Edwards fire alarm systems, tenant fit-outs, service projects, and final AHJ closeout.
What You’ll Do
- Install, wire, terminate, and test fire alarm systems in commercial and industrial environments
- Pull wire and complete device, panel, and component installation based on project drawings, layout, and scope
- Mount and install fire alarm control panels, initiating devices, notification devices, relays, modules, and associated equipment
- Program and configure fire alarm systems to ensure proper operation and code compliance
- Perform troubleshooting, diagnostic work, and repair on fire alarm systems in the field
- Support or lead commissioning and startup activities for fire alarm installations
- Coordinate final inspections and project closeouts with local fire departments / AHJs
- Complete required project documentation including test reports, closeout paperwork, compliance forms, and final sign-off documentation
- Support tenant fit-outs, small projects, and Parts & Smarts / upgrade work
- Provide technical guidance and field support to less experienced team members when needed
- Work closely with internal teams and customers to ensure projects are completed safely, accurately, and on time
What We’re Looking ForRequired / Strongly Preferred Experience
- 5+ years of experience in the fire alarm industry with hands-on installation experience
- Strong experience with fire alarm wiring, device installation, panel work, programming, startup, and troubleshooting
- Ability to independently manage field installation work and drive projects toward completion
- Strong understanding of fire alarm installation standards, jobsite safety, and project closeout requirements
- Valid driver’s license with a clean driving record
- Strong communication skills and ability to work effectively with customers, inspectors, project teams, and internal operations staff
Huge Plus / Target Background
- Hands-on experience with Edwards / EST fire alarm systems
- EST-3 programming / installation experience
- EST-4 experience strongly preferred
- Experience with commissioning, tenant fit-outs, upgrades, retrofits, and small projects
- Ability to mentor junior technicians and act as a technical resource in the field
Licenses / Certifications
- Massachusetts electrical license preferred
- (Class D strongly preferred; higher licensing levels welcomed depending on background and scope)
- NICET Fire Alarm Systems Level II or above is a plus
- Manufacturer certifications or platform-specific programming experience are a plusWho Will Be a Great Fit
This role is a fit for someone who:
- Knows the fire alarm world and takes pride in clean, code-compliant installations
- Can troubleshoot in the field without melting down because a panel threw one attitude-filled trouble signal
- Wants more ownership, more visibility, and more room to grow than they’re getting today
- Has worked with EST / Edwards systems or wants to be in an environment where that experience is actually valued
- Likes working with a team but doesn’t need to be babysat to get a job done right
Why Join Relay Fire & Safety
Relay Fire & Safety is a growing fire and life safety company built around service, accountability, and long-term relationships — with both customers and employees. Our mission is to make the world a safer place, and we do that by delivering fire protection solutions with integrity, expertise, and urgency.
We believe in building a company where employees are proud to work, where talent is supported, and where customers know they have a true partner. We’re growing, we’re investing in our teams, and we’re looking for people who want to grow with us.
What We Offer
- Competitive compensation
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Opportunity to join a growing organization with long-term career potential
- A chance to work with a team that values field expertise and doesn’t treat strong technicians like interchangeable parts
Apply Now
If you’re an experienced Fire Alarm Installation Technician, Fire Alarm Installer, Fire Alarm Service / Install Technician, or EST / Edwards Fire Alarm Technician looking for the right next move in Massachusetts, we’d like to talk.
Apply today to join Relay Fire & Safety.
Job Type: Full-time
Pay: $32.00 - $44.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Fire alarm: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
- Electrical License (Preferred)
- NICET in Fire Alarm Systems (Preferred)
Work Location: On the road
