Overview
AdvanTech is seeking an experienced Account Manager to serve as the central point of contact and client advocate for a portfolio of accounts spanning dental and medical offices, construction firms, and legal practices across the Southeast. This role is integral to client retention, satisfaction, and the overall service experience, requiring a high level of organization, communication, and cross-functional coordination on a daily basis.
Responsibilities
- Owns and manages all client relationships across a diverse portfolio of accounts, maintaining consistent communication and a deep understanding of each client's business needs and technology environment
- Acts as the primary escalation point for client concerns, stepping in when support tickets are delayed or unresolved to ensure timely follow-through and client confidence
- Conducts comprehensive 6-month Business Reviews with all active clients, evaluating service performance, identifying gaps, and aligning on future technology needs
- Leads onboarding introductions for all new clients, setting expectations, establishing relationships, and ensuring a seamless transition into managed services
- Evaluates and processes hardware quote requests, working with clients to understand their needs and delivering accurate, timely proposals through Quoter
- Performs thorough asset reviews of client technology environments using ScalePad, identifying aging or at-risk equipment and providing actionable recommendations
- Collaborates daily with technicians and internal managers, facilitating client communications and providing support on sensitive or complex client interactions
- Serves as an internal resource across departments, regularly assisting technical and management staff with client outreach, relationship guidance, and issue resolution strategies
Requirements
- 3+ years in account management, client success, or another client-facing role, ideally in IT services, an MSP, or a technology company
- A track record of managing a large book of business without letting details slip
- Strong written and verbal communication, including the ability to explain technology in plain terms and stay calm during escalations
- Solid technical literacy. You do not need to be an engineer, but you should be comfortable talking through networks, hardware, cloud services, and security at a business level
- Organized and self-directed, with consistent follow-through
- Reliable transportation for client site visits
Join a fast-growing managed services provider that takes client relationships seriously. We are looking for someone organized, steady, and genuinely good with people, who wants their work to matter and has room to grow with the company. If you do right by clients and follow through, you will fit here.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Work from home
Work Location: Hybrid remote in Byron, GA 31008
