- Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast-paced environment.
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MUST be reliable, and MUST love taking care of customers.
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Service writer is a plus but not necessary. Wage is based on previous experience.
Position Overview
Responsibilities:
Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
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Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
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Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
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Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
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Remind departing customers to submit feedback about their visit.
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Thank all departing customers and remind them to return.
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Resolve customer complaints and damage claims.
Qualifications
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Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
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Basic literacy (ready, writing, math skills); Verbal communication skills
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Ability to learn and implement multiple software platforms.
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Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
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Previous experience managing a retail automotive center or equivalent related business required
Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
